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Lead Property Operations Manager

2 months ago

Irvine, California, United States BGSF Full time

Lead Real Estate Operations Manager

Direct Hire; Competitive Salary with Bonus Potential

Location: Flexible

*Hybrid Work Model (3 days in-office, 2 days remote)

Key Responsibilities:

  • Formulate and execute management strategies for designated properties to meet investor return expectations while adhering to corporate goals and legal requirements.
  • Analyze market dynamics for each property and the broader real estate investment landscape to inform business strategy. Relay competitive insights and market conditions to stakeholders.
  • Project availability of competitive spaces for each property and create marketing and pricing strategies to enhance asset value. Anticipate absorption rates for vacant units.
  • Collaborate with leasing teams or external leasing agents on property leasing strategies and assist with lease renewals as necessary.
  • Implement company standards for tenant coordination, including finish specifications, planning, risk management, pricing proposals, invoicing for tenant contributions, and oversight of project completion.
  • Continuously assess operating expenses by reviewing property performance against approved budgets, suggesting and approving adjustments to meet financial objectives.
  • Review monthly operational reports for each property, ensuring accurate preparation of expense reconciliations and overseeing the completion of periodic reports for property owners.
  • Build and maintain strong relationships with key tenants to reinforce the company's commitment to high-quality service and facilities, ensuring prompt and effective customer support.
  • Foster and enhance relationships with hospitals within the assigned portfolio, creating sustainable partnerships.
  • Serve as a knowledgeable resource for hospital partners, providing support and innovative solutions to consistently exceed expectations.
  • Monitor tenant service requests and overall customer satisfaction.
  • Oversee the performance of direct reports, providing constructive feedback, evaluations, and recommendations for professional development.
  • Set clear goals and objectives for team members and conduct regular performance assessments.
  • Ensure adherence to employment policies and address any performance-related issues.
  • Evaluate company policies and procedures to drive continuous improvement in real estate management functions.
  • Develop relationships with tenants, third-party vendors, contractors, architects, and engineers.
  • Follow up on tenant accounts receivable issues and manage invoicing for late payments when necessary.
  • Conduct regular site inspections to engage with tenants, staff, and vendors.
  • Coordinate necessary inspections related to building systems and safety protocols.
  • Manage all aspects of base building and tenant improvement projects, including vendor selection, contract preparation, oversight of contractors, and ensuring project timelines are met.
  • Ensure compliance with all tenant lease agreements and uphold landlord and tenant obligations.
  • Skills, Knowledge, and Expertise

Education:

Bachelor's Degree in Finance, Real Estate, or a related discipline - Required

Work Experience:

  • 7+ years of experience in commercial real estate analysis and management - Required
  • 5+ years of experience in property management, leasing, or operations - Required
  • 3+ years of experience in a managerial role - Preferred

Skills:

  • Proficient in Microsoft Office Suite
  • Experience with Excel, Timberline, Yardi, MRI
  • Strong analytical and organizational abilities
  • Excellent written and verbal communication skills
  • Effective client and team management capabilities

Licenses:

Real Estate License - Preferred

Benefits:

Compensation: Competitive Salary

Eligible for discretionary benefits: performance bonus

Standard employee benefits include: Medical, Dental, Vision, 401K, FSA, HSA, Commuter Benefits, Employee Assistance Program, Life Insurance, Short-term and Long-term Disability, vacation days, sick days, and more.

Travel: This position does not require travel.