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Retail Sales Associate

1 month ago

Worcester, Massachusetts, United States Sunnyside Full time
About Sunnyside

Sunnyside is a leading cannabis retailer dedicated to providing a welcoming and judgement-free experience for all customers. As a vertically integrated company, we offer a wide range of high-quality cannabis products and a team of knowledgeable and passionate employees who are committed to helping customers find the right products for their needs.

Job Summary

The Wellness Advisor will be responsible for advising customers on selecting the proper cannabis products for their needs and acting as an ambassador of the company's mission to normalize and professionalize cannabis. This role requires excellent customer service skills, product knowledge, and adherence to state compliance regulations.

Key Responsibilities
  • Greet customers and provide a best-in-class experience
  • Build customer relationships by asking questions and listening attentively to customer needs
  • Assist customers in product selection through education of different cannabis products and their varying impact on the human body
  • Apply effective selling and cross-selling techniques to build baskets
  • Verify proper documentation and ID for customers
  • Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion
  • Label and package customer orders
  • Perform accurate cash handling in the company's Point of Sale system, following Standard Operating Procedures (SOPs)
  • Maintain accurate records of all dispensary activities, including customer records, sales, deliveries, and returns
  • Perform routine inventory counts of all products
  • Ensure product stock is organized and meets compliance regulations
  • Assist managers with organizing sales floor merchandise and product displays
  • Ensure security measures and safety compliance in the store according to Company SOPs
  • Assist in keeping the store an organized and clean environment for customers and team
  • Escalate any employee or customer issues to management
Requirements
  • High School Diploma or equivalent
  • Minimum 1 year experience in customer service; retail or hospitality experience preferred
  • Flexibility to work shifts that may include opening, closing, weekends, and holidays
  • Excellent customer service skills and ability to engage with customers
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance)
Benefits

Cresco Labs is proud to offer eligible employees a robust offering of benefits, including major medical, dental, and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance, and AD&D. We also offer eligible employees paid holidays and paid time off.

Additional requirements include being 21 years of age or older and complying with all legal or company regulations for working in the industry.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.