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Pittsburgh, Pennsylvania, United States Virtusa Full timeAs a Business Systems Analyst at Virtusa, you will play a crucial role in analyzing business processes, documenting requirements, and implementing solutions that enhance customer experience and operational efficiency.Key Responsibilities:Collaborate with stakeholders across the retail banking division to gather and analyze business requirements.Develop...
Business Solutions Analyst
2 months ago
We are seeking a skilled Business Analyst to join our Retail Banking team at Virtusa. As a key liaison between business stakeholders and IT teams, you will be responsible for understanding and analyzing business needs, translating them into detailed requirements, and supporting the implementation of retail banking solutions.
Key Responsibilities:- Requirements Gathering and Analysis: Collaborate with business stakeholders to gather and document functional and non-functional requirements for retail banking projects. Conduct gap analysis, feasibility studies, and impact assessments to identify business needs and solutions.
- Process Improvement: Analyze current retail banking processes, identify inefficiencies, and recommend improvements to enhance customer service, reduce costs, and increase productivity. Design workflows, process maps, and business models to streamline banking.
- Design and Documentation: Translate business requirements into detailed functional specifications for technology teams, ensuring alignment with business goals. Develop use cases, user stories, process diagrams, and system specifications to support solution.
- Communication: Act as a bridge between business users and technical teams, facilitating clear communication and understanding of requirements. Organize and lead meetings, workshops, and presentations with stakeholders at various levels.
- Testing and Validation: Work closely with QA teams to define testing strategies and ensure comprehensive test coverage of business requirements. Participate in UAT (User Acceptance Testing) and assist in validating the effectiveness of the implemented solutions.
- Regulatory Compliance and Risk Management: Ensure that retail banking solutions comply with relevant regulations and internal policies. Identify risks, document mitigation strategies, and ensure adherence to risk management protocols.
- Post-Implementation Support: Provide post-go-live support, including issue resolution, user training, and system enhancements based on feedback. Monitor key performance metrics to ensure the solution delivers expected benefits.
Mandatory Skills: Retail Banking Domain Expertise, Process Modeling Tools, Business Analysis Techniques, Stakeholder Management, Agile/Scrum Methodology
Join our team at Virtusa and contribute to the success of our Retail Banking projects. If you have the skills and experience required for this role, please apply with your resume and a cover letter.
