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Business Analyst

1 month ago


Pittsburgh, Pennsylvania, United States Highmark Health Full time
Job Summary

This role supports the development of analytical capabilities within the Product Experience and Capabilities Portfolio at Highmark Health. The successful candidate will work with customers, business stakeholders, vendors, designers, and IT delivery partners to capture capability needs and drive quality business solutions.

Key Responsibilities

Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and/or journey maps, product capability roadmaps, product KPIs/metrics, and implementation/delivery plans.

Participate in the full product management delivery life cycle using modern product management delivery practices and methodologies, such as Agile/Scrum, Kanban, etc.

Support various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.

Effectively communicate with team members, customers, partners, and management, including assisting with or conducting business and product requirement walkthroughs and sprint reviews, reporting project/delivery status, supporting and governing delivery of in-house and vendor solutions, and providing accurate and concise documentation.

Requirements

Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems, or related field.

3 years in a Business Analysis and/or Analyst role.

Preferred: 1 year with Lean/Six Sigma and/or Process Improvement, 1 year in the Health Insurance Industry, and 1 year in the Healthcare Industry.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Report Writing

Agile Methodology

Agile Project Management

Product Management

Critical Thinking

Analysis

Elicitation/Documentation skills