Bellman - Kimpton Surfcomber Hotel

2 weeks ago


Miami, Florida, United States Kimpton Hotels & Restaurants Full time
Role Overview

We're seeking a Bellman to provide exceptional service to our guests at the Kimpton Surfcomber Hotel. As a key member of our front-of-house team, you'll be responsible for ensuring a seamless and memorable experience for our guests.

Key Responsibilities
  • Provide a warm welcome to guests upon arrival and assist with luggage and packages
  • Assist with transportation and hail taxicabs as needed
  • Provide guests with information about their stay and answer questions
  • Book tours and assist with general information inquiries when the concierge is unavailable
  • Keep the bell closet clean and neat, polish and clean bell carts daily, and maintain the lobby area and public spaces
  • Submit found articles and assist with lost and found reports
  • Assist with valet duties and cover for lunch breaks
  • Deliver messages, packages, flowers, wine, and housekeeping items to guest rooms upon request
  • Clean and set up meeting room functions and direct guests to various meeting rooms
  • Set up and maintain complimentary hotel lobby functions, including morning coffee service and nightly concierge events
Requirements
  • High School Diploma preferred
  • 1 year of experience in customer service or a similar role
  • Flexible schedule, able to work evenings, weekends, and holidays as needed
  • Basic writing skills and professional communication skills
What We Offer

We're committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, and we're dedicated to making our workplace a place where everyone feels valued and respected.


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