Customer Service Representative
1 week ago
We specialize in transforming real estate assets to meet the demands of modern audiences, elevating their purpose and profitability. Our expertise spans various sectors, including Office, Retail, Hotel, Event Venue, and Multi-Family spaces.
Position OverviewAs a Concierge, you will provide exceptional customer service to our clientele, shoppers, and visitors. Your primary objective is to ensure a seamless and enjoyable shopping experience while exceeding customer expectations and enhancing overall satisfaction.
Key Responsibilities:- Customer Service Excellence: Provide assistance, information, and guidance to shoppers and visitors in areas such as texting, wayfinding, recommendations, and reservations.
- Customer Engagement: Warmly greet and welcome shoppers and visitors, providing information about store locations, product offerings, promotions, and special events.
- Visitor Assistance: Assist shoppers and visitors with inquiries, directions, recommendations, and other requests to enhance their center experience.
- Problem Resolution: Assist in the timely resolution of customer complaints or issues while maintaining a positive, professional, and welcoming atmosphere.
- Promotions and Events: Support promotional activities, events, and special programs to engage visitors and enhance their center experience.
- Maintaining Facilities: Maintain the cleanliness and appearance of the concierge desk and surrounding areas.
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of customer service, hospitality, retail, or related role preferred.
- Skills: Good communication and interpersonal skills, familiarity with Microsoft Office Suite and customer service management software.
- Physical Requirements: Remaining in a stationary position, often standing or sitting for prolonged periods, adjusting or moving objects up to 25 pounds in all directions, walking short to moderate distances frequently, navigating stairs, elevators, and escalators safely.
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