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Customer Service Lead

2 months ago


Chicago, Illinois, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx Office and Print Services. As a Customer Service Lead, you will be responsible for providing exceptional customer service, managing production flow, and ensuring quality during and after production processes.

Key Responsibilities
  • Customer Service: Provide friendly, polite, and expert service to all customers, ensuring a positive experience.
  • Production Management: Manage production flow to ensure all production orders are completed on time and to the highest quality standards.
  • Quality Control: Ensure quality during and after production processes, maintaining high standards of quality and customer satisfaction.
  • Team Leadership: Provide leadership and guidance to team members, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Communication: Communicate effectively with customers, vendors, and team members, ensuring seamless communication and collaboration.
Requirements
  • Education: High school diploma or equivalent education.
  • Experience: 2+ years of specialized experience in customer service, sales, or a related field.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong leadership and problem-solving skills.
Preferred Qualifications
  • Preferred Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Preferred Experience: 3+ years of experience in customer service, sales, or a related field.