Customer Service Team Lead
1 week ago
We are seeking a dedicated and motivated Customer Service Representative to join our team at Christina Sliski State Farm Agency. As a key member of our team, you will play a crucial role in providing exceptional customer service and support to our clients.
The ideal candidate will have excellent communication and interpersonal skills, with a strong customer service orientation and ability to build rapport with clients. Proficient computer skills and the ability to learn new software systems are also essential for this role. We offer a competitive compensation package, including an hourly base and commission opportunities.
Key Responsibilities
- Assist clients with inquiries, policy changes, and claims processing in a friendly and professional manner
- Build and maintain strong relationships with clients to ensure their insurance needs are met
- Provide accurate and timely information about State Farm Insurance and financial products
- Collaborate with the agent to identify opportunities for cross-selling and upselling to enhance client coverage
- Conduct policy reviews and recommend appropriate modifications to ensure clients' coverage remains up-to-date
- Assist with marketing initiatives, including generating leads and participating in community events
- Maintain client records and update information in the agency's system
Requirements and Qualifications
- High school diploma or equivalent; college degree preferred
- Excellent communication and interpersonal skills
- Strong customer service orientation and ability to build rapport with clients
- Proficient computer skills and ability to learn new software systems
- Detail-oriented with strong organizational and multitasking abilities
- Knowledge of insurance products and industry regulations is a plus but not required
Benefits and Compensation
Our competitive compensation package includes an estimated salary of $45,000 - $60,000 per year, based on experience and performance. We also offer benefits such as 401(k), bonus opportunities, paid time off, parental leave, and more.
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