Retail Business Operations Manager
7 days ago
At Waterway Carwash, we are seeking an experienced Retail Business Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our car wash locations.
About Us:
We are a leading provider of car wash services in the Kansas City area, committed to delivering exceptional customer experiences and building strong relationships with our customers and employees. Our goal is to create a positive and productive work environment that encourages growth, learning, and teamwork.
Key Responsibilities:
- Provide excellent customer service by greeting customers, identifying their needs, and selling car wash services and memberships.
- Lead by example in delivering outstanding customer service and ensure that all team members meet customer expectations.
- Manage daily operations, including coordinating store production, staffing, and inventory management.
- Maintain a safe, clean, and organized environment to ensure a positive visit for every customer.
- Respond to and effectively resolve customer and employee concerns and issues.
- Supervise employees, provide coaching and training, and develop them to achieve their full potential.
Requirements:
- Current and valid driver's license;
- Associate's degree or above (or a current college senior) OR at least 2 years' experience in supervisory or management roles, preferably in retail or hospitality;
- Available to work a retail schedule (5 of 7 days, 45 hours, including weekends and holidays);
- At least 16 years of age;
- Authorized to work in the US and not require sponsorship now or in the future.
Benefits:
- Competitive salary: $50,000 year one, $55,833 year two, and $61,167 year three;
- Paid Time Off (PTO) - up to 12 days earned the first year;
- Medical Benefits – Health, Dental, and Vision Insurance coverage starts within 60 days;
- Long-term Investment Matching Program;
- College Tuition Assistance Program – up to $4,000 in tuition expenses covered;
- Very generous Referral Bonus Program;
- Casual Waterway uniforms provided;
- FREE CAR WASHES & FUEL DISCOUNTS;
- Opportunities for advancement and professional growth;
Work Environment:
- Work outdoors year-round, exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts;
- Periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level;
- Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement;
Equal Employment Opportunity Statement:
Waterway Carwash is an equal opportunity employer and does not discriminate against applicants for employment based on race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally protected status.
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