Automotive Service Representative

1 week ago


Conway, Arkansas, United States Profile Subaru Full time
About Profile Subaru

We are a fast-paced service department at Profile Subaru, seeking an individual who enjoys customer service and is motivated to deliver exceptional experiences. Our team is critical to the success of our dealership, and we strive to make every customer a customer for life.

Estimated Salary: $60,000 - $80,000 per year Responsibilities:
  • Oversee repair orders and ensure customers are greeted promptly and effectively.
  • Take ownership of customer experiences by carrying out additional assignments that allow us to leave a positive impression.
  • Provide concierge support for owner inquiries to assure customers do not get mishandled.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Maintain Customer Satisfaction scores above National and District averages.
  • Reinforce company policies and procedures.
  • Encourage compliance with safety standards, laws, and regulations.
  • Maintain good working relationships with manufacturers and foster positive employee relations.
Requirements:
  • Organized and friendly personality.
  • Time management skills.
  • Fantastic communication with customers.
  • Professional well-groomed appearance.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Ability to work with little supervision.
  • Clean driving record and valid driver's license.


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