Front Desk Ambassador
6 days ago
Taymax Group is seeking a highly motivated and customer-focused Member Services Representative to join our team. As a Member Services Representative, you will play a crucial role in enhancing our members' lives by delivering exceptional customer service and promoting a positive fitness experience.
Job DescriptionYou will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This includes handling all front desk related activities, such as answering phones, assisting callers, checking members into the system, and facilitating needed updates to member accounts.
Key Responsibilities- Greet members, prospective members, and guests with a friendly smile and provide exceptional customer service.
- Handle all front desk related activities, including answering phones in a friendly manner, assisting callers with various questions, checking members into the system, taking prospective members on tours, signing up new members, calculating rates, and monthly payment amounts.
- Facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and elevate issues to the Assistant Manager or Club Manager as needed.
- Maintain the neatness and cleanliness of the club by completing daily assigned tasks within the first hour of your shift, helping complete priority cleaning lists each day, conducting walk-around and bathroom checks periodically, and assisting with special cleaning projects as needed.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
We offer a competitive salary of $16-$16.50 per hour, depending on experience. In addition to a rewarding work environment, we strive to foster an inclusive and diverse workplace culture that values teamwork and employee growth. If you are passionate about delivering exceptional customer service and have a positive attitude, we encourage you to apply for this exciting opportunity.
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