Customer Service Representative

3 weeks ago


Rialto, California, United States Taymax Group Full time

At Taymax Group, we're committed to providing a high-quality fitness experience in a welcoming and non-intimidating environment. As a Member Services Representative, you will play a crucial role in enhancing our members' lives by delivering exceptional customer service.

Job Summary

This is a great opportunity to work in a dynamic and supportive team environment where you can grow your skills and advance your career. You will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Responsibilities
  • Greet members, prospective members, and guests with a friendly smile and provide exceptional customer service.
  • Handle all front desk related activities, including answering phones in a friendly manner, assisting callers with various questions, checking members into the system, taking prospective members on tours, signing up new members, calculating rates, and monthly payment amounts.
  • Facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and elevate issues to the Assistant Manager or Club Manager as needed.
  • Maintain the neatness and cleanliness of the club by completing daily assigned tasks within the first hour of your shift, helping complete priority cleaning lists each day, conducting walk-around and bathroom checks periodically, and assisting with special cleaning projects as needed.
Requirements
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Benefits

We offer a competitive salary of $16-$16.50 per hour, depending on experience. In addition to a rewarding work environment, we strive to foster an inclusive and diverse workplace culture that values teamwork and employee growth. If you are passionate about delivering exceptional customer service and have a positive attitude, we encourage you to apply for this exciting opportunity.



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