Data Center IT Solutions Expert
3 weeks ago
Sunbird Software, Inc. is seeking a highly motivated Technical Support Analyst to join our team in Sioux Falls, SD. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex issues, and ensuring timely resolution of customer queries.
**Responsibilities:**
- Provide technical support to clients via phone, email, or support portal
- Research and resolve complex technical issues under supervision
- Collaborate with project management and engineering teams to ensure seamless delivery of projects
**Requirements:**
- Associates degree in a technical discipline or equivalent experience
- Excellent customer-facing project management, analysis, and technical skills
- Demonstrated basic technical knowledge of computer hardware, Windows 7/10, and MS Excel
- One year experience providing customer support in a technical environment
**What We Offer:**
- Hourly pay: $16.17 - $25.11 per hour
- Competitive benefits package
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