Data Center Operations Specialist

3 weeks ago


Sioux Falls, South Dakota, United States Sunbird Software, Inc. Full time
Join Our Team as a Data Center Operations Specialist

We are seeking a talented individual to fill the role of Data Center Operations Specialist at Sunbird Software, Inc. in Sioux Falls, SD.

This full-time position comes with an estimated annual salary of $42,000 - $49,500, based on 40 hours of work per week, and includes a comprehensive benefits package.

The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to learn and adapt quickly to new technologies.

Responsibilities
  1. Assist clients with troubleshooting and resolving software issues via phone, email, or support portal.
  2. Utilize ticketing systems to submit, update, and close tickets in a timely manner.
  3. Facilitate timely resolution of customer issues by maintaining accurate records in corporate tracking systems.
  4. Set up and configure Sunbird's DCIM software, including dcTrack and Power IQ.
  5. Contribute to the development of high-quality documentation to improve customer success.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
  • Experience working with DCIM software and data center infrastructure.


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