Data Center Operations Specialist
3 weeks ago
We are seeking a talented individual to fill the role of Data Center Operations Specialist at Sunbird Software, Inc. in Sioux Falls, SD.
This full-time position comes with an estimated annual salary of $42,000 - $49,500, based on 40 hours of work per week, and includes a comprehensive benefits package.
The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to learn and adapt quickly to new technologies.
Responsibilities- Assist clients with troubleshooting and resolving software issues via phone, email, or support portal.
- Utilize ticketing systems to submit, update, and close tickets in a timely manner.
- Facilitate timely resolution of customer issues by maintaining accurate records in corporate tracking systems.
- Set up and configure Sunbird's DCIM software, including dcTrack and Power IQ.
- Contribute to the development of high-quality documentation to improve customer success.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
- Experience working with DCIM software and data center infrastructure.
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