Road Operations Manager

7 days ago

Redmond, Washington, United States MV Transportation Full time
Job Summary

MV Transportation is seeking a highly skilled Road Supervisor to oversee street operations and ensure seamless service delivery. As a key member of our team, you will be responsible for monitoring site checks, conducting vehicle inspections, and providing exceptional customer service.

Key Responsibilities
  • Conduct regular site checks and road observations to ensure compliance with client and local policies.
  • Document findings and provide reports to project staff to ensure timely resolution of issues.
  • Conduct wheelchair securement and vehicle cleanliness checks on in-service vehicles to maintain high standards of safety and cleanliness.
  • Monitor street operations for on-time performance and schedule adherence to ensure efficient service delivery.
  • Provide customer information and support to site personnel and at key locations to enhance the customer experience.
  • Respond to accidents and incidents, managing the situation and collecting necessary information to minimize disruptions.
  • Accompany operators to medical facilities as required, ensuring proper administration of post-accident drug and alcohol testing.
  • Fill vacant shifts as needed to ensure full service delivery and meet client requirements.
  • Conduct gate checks at pull-out and pull-in times to ensure on-time service and proper completion of necessary paperwork.
  • Identify potential rerouting required due to traffic, construction, or accident situations to maintain efficient service delivery.
  • Ensure all operators are fit for duty, meet uniform and equipment standards, and possess proper licensing and certifications.
  • Assist operators with service or passenger problems and provide feedback to safety and operations departments on service items affecting safety and performance.
  • Assist dispatch and maintenance staff with vehicle change-outs that occur in the field to ensure seamless service delivery.
  • Provide feedback to safety and operations departments on potential safety hazards and make recommendations for future training based on individual events or system trends.
  • Accurately document all field observations and maintain files to ensure compliance with company policies and procedures.
Requirements
  • High School diploma or equivalent.
  • Certifications according to local contract requirements.
  • Previous passenger transportation experience in a similar environment.
  • Previous training and/or field supervision experience preferred but not required.
  • Excellent safety and service record.
  • Knowledge of local training programs and operations.
  • Familiarization with service area.
  • Knowledge of client and service performance requirements.
  • Ability to manage emergency situations.
  • Knowledge of project-specific vehicles, components, and data/communications systems.
  • Knowledge of State and Federal regulations and corporate safety programs and policies.
  • Ability to read, write, and speak English.
  • Ability to communicate effectively and work with all departments.
  • Ability to work independently and objectively.
Benefits
  • Starting Pay Range: $30.90/hour.
  • Healthcare Benefits: GPA/HSA.
  • Retirement Benefits: 401k.
  • Paid Time Off: 80 hours per year.
  • Paid Holidays: 10 paid holidays.
  • More Generous Paid Sick Leave: 40 hours per year.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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