Product Specialist

4 weeks ago


Greenwood, South Carolina, United States Goodwill of Central & Southern Indiana Full time

Job Summary:

The Product Specialist plays a vital role in the success of our retail store location. This individual assists the store management team in achieving operational goals by identifying, selecting, and forwarding high-value items to our eCommerce facility. This role also functions in various capacities within the store location when needed.

Key Responsibilities:

  • Searches incoming donations for high-value merchandise.
  • Processes and organizes products for eCommerce and in-store showcases.
  • Completes all required training to assist the site in achieving online sales goals.
  • Maximizes online posting percentage while maintaining a high average ticket.
  • Maintains clean and orderly work area.
  • Hits financial goal/budget.

Requirements:

  • Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization.
  • Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
  • Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs.
  • Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, and navigation of the internet.
  • Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one's skills.
  • Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
  • Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.

Preferred Qualifications:

  • Industry Expertise - Has knowledge of the value of antique and designer products including jewelry, artwork, furniture, dishes, etc. Possesses a refined eye for identifying products that are collectibles. Understands and stays current on marketplace trends.

Physical Demands:

  • Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching.
  • Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

Benefits:

  • Full-time employees may participate in a comprehensive benefits program that includes continuing education and leadership development, comprehensive health plan, generous paid time off (PTO) and paid holidays, sabbatical and parental leaves, life, dental and vision insurance, short- and long-term disability plans, nationally recognized preventive health and wellness program, Section 125 pretax health spending account, dependent care spending account, and premiums, retirement planning options with generous company % match, and eligibility for the Public Student Loan Forgiveness (PSLF) program.


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