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Sales Support Specialist

2 months ago

Kannapolis, North Carolina, United States Kontek Industries Full time
Inside Sales Support Specialist

Kontek Industries is a leading provider of physical security equipment, anti-terrorism force protection equipment, and armor systems. We are seeking a highly motivated and detail-oriented Inside Sales Support Specialist to join our dynamic sales team.

Key Responsibilities:

  • Sales Support & Administration:
    • Provide timely and effective support to the sales team by preparing sales documents such as quotes, proposals, and contracts.
    • Assist in the management and processing of sales orders, ensuring accuracy and timely submission.
    • Coordinate with cross-functional teams, including marketing, logistics, and customer service, to ensure seamless communication and follow-up on orders.
    • Maintain accurate records of sales activities, customer interactions, and orders within the company's CRM system.
  • Customer Communication:
    • Serve as the primary point of contact for incoming sales inquiries, providing prompt responses and directing inquiries to the appropriate sales representatives.
    • Assist customers with product information, pricing, availability, and order status updates.
    • Address customer concerns and escalate issues to the appropriate team members to ensure customer satisfaction.
  • Order Processing & Fulfillment:
    • Work closely with the sales team to manage the entire order cycle, from initial customer inquiry to order fulfillment and delivery.
    • Coordinate with the warehouse, shipping, and operations teams to ensure orders are processed efficiently and meet customer expectations.
    • Track and monitor the progress of sales orders, resolving any issues related to order fulfillment, shipping delays, or product discrepancies.
  • CRM & Data Management:
    • Update and maintain customer information, leads, and opportunities in the CRM system to ensure data accuracy.
    • Generate reports on sales activities, pipeline progress, and key performance metrics for management review.
    • Analyze customer trends, order histories, and feedback to provide insights for future sales strategies.
  • Sales Team Coordination:
    • Support the sales team with scheduling meetings, setting up presentations, and preparing sales materials.
    • Assist with sales training sessions, product launches, and promotional campaigns.
    • Help manage calendars, meeting agendas, and other administrative duties as required by the sales team.
  • Market Research & Lead Generation:
    • Conduct research on potential leads, industries, and competitors to assist the sales team in identifying opportunities.
    • Collaborate with the marketing team to qualify leads and develop strategies for targeting new customers.
    • Monitor market trends and report findings that could impact sales strategies.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field preferred.
  • 2+ years of experience in a sales support, inside sales, or administrative role within a sales department.
  • Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a collaborative sales team.
  • Experience in B2B sales or the industry relevant to the company's products/services is a plus.

Key Competencies:

  • Customer-focused with a strong sense of urgency and problem-solving skills.
  • Highly organized and able to work in a fast-paced environment with strict deadlines.
  • Ability to handle sensitive information and maintain confidentiality.
  • Team player with excellent interpersonal skills and a positive attitude.