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IT Infrastructure Specialist

1 month ago

Fort Meade, Maryland, United States Adaptic LLC Full time

Job Summary:

The System Administrator (SA) will provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This includes managing IT system infrastructure and processes related to these systems.

Key Responsibilities:

  • Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Support the escalation and communication of status to agency management and internal customers.
  • Support the dispatch system and hardware problems and remain involved in the resolution process.
  • Configure and manage UNIX and Windows operating systems, install/loads operating system software, troubleshoot, maintain integrity, and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Requirements:

  • Provide in-depth experience in trouble-shooting IT systems.
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
  • Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.

Additional Information:

This position requires a current TS/SCI security clearance with polygraph.