Guest Service Center Team Member

4 days ago


Osceola, Iowa, United States Lakeside Hotel Casino Full time

**Job Summary**

We are seeking a highly skilled Guest Service Center Specialist to join our team at Lakeside Hotel Casino. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests by assisting with currency exchanges, voucher cash-ins, and check cashing.

**Essential Responsibilities**

  • Assist guests with exchanging cash and/or coin denominations.
  • Exchange slot vouchers and table games chips/checks into monetary funds accurately and efficiently.
  • Count and verify monetary funds presented to and received from guests and team members.
  • Properly strap, bundle, and label monetary funds for secure transportation.
  • Operate automated machines to count coin and paper monies.
  • Complete all necessary paperwork required by in-house, local, state, and federal agencies.
  • Verify checks being cashed through the cage using established internal standards and external systems like Certegy and Newave.
  • Process Table Games and Slot Department fills and jackpots.
  • Distribute Table Games Dealer tokes as needed.

**Requirements**

  • High school diploma or GED required.
  • Previous casino cage or high-volume cash handling experience preferred.
  • Must obtain and maintain an Iowa Gaming License.

**Estimated Salary:** $40,000 - $60,000 per year, based on location and experience.



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