Guest Service Center Team Member
4 days ago
**Job Summary**
We are seeking a highly skilled Guest Service Center Specialist to join our team at Lakeside Hotel Casino. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests by assisting with currency exchanges, voucher cash-ins, and check cashing.
**Essential Responsibilities**
- Assist guests with exchanging cash and/or coin denominations.
- Exchange slot vouchers and table games chips/checks into monetary funds accurately and efficiently.
- Count and verify monetary funds presented to and received from guests and team members.
- Properly strap, bundle, and label monetary funds for secure transportation.
- Operate automated machines to count coin and paper monies.
- Complete all necessary paperwork required by in-house, local, state, and federal agencies.
- Verify checks being cashed through the cage using established internal standards and external systems like Certegy and Newave.
- Process Table Games and Slot Department fills and jackpots.
- Distribute Table Games Dealer tokes as needed.
**Requirements**
- High school diploma or GED required.
- Previous casino cage or high-volume cash handling experience preferred.
- Must obtain and maintain an Iowa Gaming License.
**Estimated Salary:** $40,000 - $60,000 per year, based on location and experience.
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