Lead Shift Leader

1 month ago


Altoona, Pennsylvania, United States Baskin Robbins Full time
Lead Shift Leader

As a Lead Shift Leader at Dunkin' Donuts, you will play a key role in supporting the General Manager in developing a high-performing team that delivers exceptional guest experiences and drives profitable sales. Your responsibilities will include:

Key Responsibilities:
  • Promote a positive team environment by fostering respect, providing coaching and feedback, recognizing achievements, and resolving employee concerns.
  • Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
  • Support the development of team members through effective cross-training, deployment, and delegation of responsibilities.
  • Hold team members accountable for their behavior and performance, addressing concerns promptly.
  • Provide exceptional guest service and ensure that brand standards and systems are executed.
  • Drive sales through effective execution of restaurant standards and marketing initiatives.
  • Delegate and lead processes to control labor costs, food costs, and cash.
  • Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
  • Work with the General Manager to assess the restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
Qualifications:
  • Able to clearly express oneself verbally and in writing (English).
  • Restaurant, retail, or supervisory experience.
  • Guest Focus – anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
  • Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
Benefits:
  • Competitive Weekly Pay.
  • Paid Time Off.
  • Employee Meals.
  • Medical and Dental Insurance with Company contribution (full-time employees).
  • Colonial Accident, Short-Term Disability & Life Insurance Available.

As a Lead Shift Leader, you will be part of a dynamic and award-winning team that is committed to making our guests' day by serving them with a great product, a smile, and a positive attitude. If you are ready to roll up your sleeves and work with a winning team, then join us and take your career to the next level.


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