Associate Manager

2 days ago


Hingham, Massachusetts, United States Lilly Pulitzer Full time
About the Position

The Associate Manager is a key member of the Lilly Pulitzer retail team, responsible for assisting with the daily operation of the store. This includes sales, client experience, scheduling, and safeguarding the assets of the store.

Key Responsibilities
  • Deliver results by achieving and exceeding daily sales goals using KPI metrics.
  • Utilize company training tools and digital platforms to drive sales and enhance client experience.
  • Provide feedback to the Store Manager to support the creation of clear action plans that optimize financial results.
Client Experience and Store Culture
  • Understand and embody the Lilly Pulitzer lifestyle, client, merchandise, and heritage.
  • Ensure the Lilly Pulitzer selling culture and client experience are consistently delivered.
  • Positively resolve client-related issues by achieving a resolution or escalating to the Store Manager when necessary.
Leadership and Team Development
  • Oversee assigned division of responsibility and be accountable for results.
  • Communicate company emails, initiatives, and announcements to the store team.
Operational Excellence
  • Maintain accuracy in cash transaction management according to operating procedures.
  • Maintain Lilly Pulitzer's visual and operational standards as set by the Visual and Retail Operations teams.
  • Safeguard the assets of the store.
Requirements
  • A minimum of 2 years' experience in the fashion or retail industry.
  • Strong supervisory, communication, and customer service skills.
  • Excellent written and verbal communication skills.
  • Excellent problem-solving and decision-making skills.
  • Ability to multi-task in a fast-paced environment.
  • Proficient in Microsoft & Apple technology.
  • Prior knowledge of XStore and Tulip a plus.
  • Ability to be on your feet and maneuver around the store during shift hours.
  • Must be able to lift up to 20 pounds.

This is a full-time, non-exempt, hourly position with a 40-hour workweek. The position is eligible for overtime and standard company benefits. The role requires flexible working hours, including nights, weekends, and holidays, and adherence to the Company Retail Holiday time off policy.

Lilly Pulitzer is an Equal Opportunity Employer and participates in E-Verify. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department.


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