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Weekend Shift Customer Service Representative

2 months ago

Florence, South Carolina, United States Associates Asset Recovery Full time

**Job Summary**

Associates Asset Recovery is seeking a highly skilled and customer-focused Weekend Shift Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer satisfaction goals.

**Key Responsibilities:**

  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner.
  • Generate new business opportunities and leads through proactive communication and relationship-building.
  • Identify and assess customer needs to achieve satisfaction and build long-term relationships.
  • Provide accurate and complete information to customers, using the right methods and tools.
  • Meet or exceed sales targets and call handling quotas.
  • Handle customer complaints and provide solutions and alternatives within time limits, following up to ensure resolution.
  • Keep accurate records of customer interactions and process customer accounts.
  • Follow communication procedures, guidelines, and policies.

**Requirements:**

  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with DRN systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school diploma.