Customer Service Representative
4 weeks ago
About the job: Customer Service Assistant (Remote)
We are seeking a dedicated and empathetic Customer Service Assistant to join our member services team. As a key member of our team, you will be responsible for digitally engaging with members and providing exceptional customer service via phone, chat, and email.
This role focuses on assisting members with their healthcare needs, offering education and guidance to help them understand their benefits and find the right provider. You will become an expert on our product, operations, and member needs, and will be an advocate for our company's mission to improve the healthcare system.
Responsibilities will include:
- Providing amazing service to our members via phone, chat, and email
- Following best practices for handling member inquiries and suggesting improvements as necessary
- Maintaining a high level of organization within our platform and tools
- Relaying member feedback to our product and operations teams to improve our solution
- Triage and escalating complex and urgent member care needs
- Maintaining a working and detailed knowledge of employer and insurance health benefits
The ideal candidate has:
- A bachelor's degree
- Passion for helping people solve their problems, with the ability to think creatively and empathetically
- Excellent written and verbal communication skills
- A high level of process orientation, digital organization, and resourcefulness
- Desire to work in a rapidly evolving business environment
We are looking for a team player who is passionate about delivering exceptional customer service and making a positive impact on our members' lives. If you are a motivated and empathetic individual who is looking for a challenging and rewarding role, we encourage you to apply.
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