Community Compliance Manager

4 weeks ago

Tampa, Florida, United States Second Avenue Full time
Job Summary

The Manager of Community Compliance is a key leadership role at Second Avenue, responsible for overseeing a team of Community Compliance Specialists who manage all aspects of HOA and Municipality processes for our single-family rental properties.

This strategic leader will set and achieve goals, mentor team members, and collaborate with various departments to enhance operational efficiencies.

Key Responsibilities
  • Supervise and mentor a team of Community Compliance Specialists, providing guidance, support, and performance feedback.
  • Set clear goals and expectations for the team and monitor progress towards achieving objectives.
  • Oversee the management of all HOA and Municipality compliance processes, including handling violations, rental registrations, processing applications, obtaining permits, and ensuring adherence to local regulations and HOA guidelines.
  • Stay informed about relevant laws, ordinances, and HOA guidelines affecting our properties and ensure compliance.
  • Coordinate and conduct thorough due diligence processes for new acquisitions and existing properties, including reviewing HOA documents, assessing compliance status, and identifying potential risks.
  • Manage the application process for incoming residents, ensuring timely and accurate processing of applications and adherence to screening criteria.
  • Collaborate with leasing teams to verify applicant information and facilitate the approval process.
  • Liaise with third-party vendors, such as HOA management companies and municipal authorities, to address compliance-related issues and resolve disputes effectively.
  • Maintain accurate records and documentation related to compliance activities, violations, and resident applications.
  • Prepare regular reports for senior management, providing insights into compliance metrics, trends, and areas for improvement.
  • Develop and deliver training programs for the compliance team, ensuring that staff members are knowledgeable about relevant regulations, procedures, and best practices.
  • Keep abreast of industry developments and provide ongoing education to team members to enhance their skills and expertise.
  • Implement quality assurance measures to ensure the accuracy and consistency of compliance-related processes and documentation.
  • Conduct periodic audits and reviews to identify areas for improvement and implement corrective actions as needed.
  • Serve as a point of contact for residents, HOAs, and municipalities regarding compliance issues, demonstrating strong communication and problem-solving skills.
  • Address resident inquiries and concerns in a timely and professional manner, striving to maintain positive relationships with stakeholders.
  • Continuously evaluate existing compliance processes and identify opportunities for streamlining and efficiency improvements.
  • Implement new tools, technologies, and workflows to enhance the effectiveness of the compliance team and optimize resource allocation.
Requirements
  • In-depth knowledge of HOA regulations, municipal codes, and property management best practices.
  • Experience in setting long-term goals, identifying key initiatives, and allocating resources effectively.
  • Experience in leading and managing organizational change initiatives, including process improvements, technology implementations, and structural transformations.
  • Proven track record of driving operational excellence, process optimization, and performance improvement initiatives.
  • Proficient in project management software as well as compliance tracking tools.
Education and Experience
  • Bachelor's Degree in Business Administration, Real Estate Management, Project Management, or a related field, preferred.
  • 5+ years of experience in property management, real estate compliance, HOA management, or a related field preferably with in the single-family rental sector.
  • Experience managing compliance across multiple properties in different regions is strongly preferred.
Competencies
  • Ability to develop and execute strategic plans to achieve departmental and organizational objectives.
  • Detail-oriented and capable of identifying and resolving compliance issues proactively.
  • Strong stakeholder engagement and relationship-building skills, with the ability to collaborate effectively with internal and external partners and vendors.
  • Excellent communication skills, both written and verbal, with the ability to liaise effectively with property management teams, legal teams, government agencies, and tenants.
  • Strong understanding of property management principles and HOA management processes.

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