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Service Operations Coordinator
2 months ago
Position: Automotive Service Liaison at Auto Park Ford of La Porte
As an Automotive Service Liaison, you will serve as the primary point of contact for clients in the service area. Your role will encompass a deep understanding of our service offerings, overseeing inventory requirements, scheduling technicians, and delivering exceptional customer care. From greeting vehicle owners to clarifying the repair process, our Service Advisors are committed professionals who take pride in assisting others.
At Auto Park Ford of La Porte, we are dedicated to transforming every customer into a loyal patron. We believe that satisfied employees lead to happy customers, and we value individuals who are willing to work hard and stay motivated. Each member of our team plays a vital role in the success of our organization. We are committed to providing outstanding service and value, maintaining the reputation our community associates with our dealership.
What We Provide
- Comprehensive Medical and Dental benefits
- 401K Retirement Plan
- Paid time off and vacation days
- Opportunities for career advancement
- Extensive Paid Training
- Employee vehicle purchase plans
- Family-owned and operated business
- Long-term job stability
- Health and wellness initiatives
- Flexible Work Schedule for improved work-life balance
- Complimentary Saturday Lunches
- Discounts on company products and services
Key Responsibilities
- Oversee the flow of the Drive Lane, ensuring customers receive prompt, courteous, and efficient service
- Enhance the customer experience by undertaking additional tasks to create a positive impression
- Provide concierge support for all customer inquiries, both in-person and via phone, to ensure their needs are met
- Maximize the technicians' time by consistently promoting services to customers
- Effectively distribute work among technicians
Essential Qualifications
- Organized and personable demeanor
- Proven ability to manage a team
- Strong time management skills
- Excellent communication abilities when engaging with customers
- Professional and polished appearance
- Clean driving record
- Willingness to undergo pre-employment background checks and drug screening
