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Guest Room Attendant

2 months ago

Kansas City, Missouri, United States Boyd Gaming Full time
About the Role

We are seeking a highly skilled and detail-oriented Guest Room Attendant to join our team at Ameristar Casino Hotel Kansas City. As a key member of our housekeeping team, you will be responsible for ensuring the cleanliness and condition of our beautifully appointed guest rooms.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Clean and maintain hotel rooms, hallways, linen rooms, and storage areas to the highest standards of cleanliness and organization.
  • Maintain and clean all equipment used throughout the course of a shift, adhering to safety and quality standards.
  • Document all duties accomplished during a working shift, ensuring accuracy and attention to detail.
  • Report any safety hazards or maintenance deficiencies to the relevant authorities.
  • Adhere to all security measures and protocols.
  • Greet guests warmly and professionally, ensuring a positive first impression.
  • Assist guests with issues that are within your control, ensuring their satisfaction and resolving any concerns.
  • Ensure the quality of the rooms is upheld by providing exceptional service and attention to detail.
  • Assist the Houseperson with department projects and tasks as needed.
  • Provide training and guidance to new team members as required.
Requirements
  • Ability to clean and maintain high standards of cleanliness and organization.
  • Ability to obtain and maintain all necessary licenses and certifications, as required by law.
  • Ability to work collaboratively and communicate effectively with team members at all levels.
  • Highly organized and detail-oriented, with a focus on delivering exceptional customer service.
  • Availability to work a variety of shifts, including nights, weekends, and holidays.
About Us

Ameristar Casino Hotel Kansas City is a premier entertainment destination, offering a wide range of amenities and services to our guests. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and ensuring the highest standards of quality and cleanliness.

Boyd Gaming Corporation is a leading casino entertainment company, committed to providing a unique and memorable experience for our guests. We are proud to offer a range of career opportunities in a variety of fields, from hospitality and customer service to finance and operations.