Sales and Customer Experience Coordinator

1 week ago


Winchester, Nevada, United States Winchester Massage LLC Full time

We are seeking a highly skilled Sales and Customer Service Representative to join our team at Winchester Massage LLC.

Job Overview

The successful candidate will play a key role in converting guests to members, retaining members, driving retail sales, and delivering an exceptional experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
Key Responsibilities

This is a fun and fast-paced environment where you'll be challenged to consistently deliver an excellent experience. Key responsibilities include:

  • Scheduling services and managing client appointments.
  • Maintaining accurate records and reports.
  • Communicating effectively with clients, colleagues, and management.
  • Participating in ongoing training and professional development to enhance skills and knowledge.
Requirements

To succeed in this role, you must possess:

  • A high school diploma or equivalent.
  • Solid math and computer skills, confidence handling cash, and excellent communication skills.
  • The ability to work well under pressure, prioritize tasks, and maintain attention to detail.
  • Previous sales or customer service experience is preferred.
  • A passion for delivering exceptional customer experiences and building strong relationships.
Compensation and Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as benefits that help you take care of yourself including a free 60-minute massage or facial once a month, a healthy compensation plan with an aggressive bonus structure, and opportunities for growth and professional development.



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