Director of Dental Operations

2 days ago


Moses Lake, Washington, United States Moses Lake Community Health Services Full time
About the Role

We are seeking an experienced Director of Dental Operations to manage our dental operations and ensure the delivery of high-quality dental services to our patients.

Key Responsibilities
  • Manage the ongoing operations of our dental locations, ensuring efficient workflows and effective use of resources.
  • Prepare and analyze monthly department reports to leadership, providing insights into utilization, production, billing accuracy, and timeliness of general operations.
  • Maximize software programs for effective and efficient data collection and reporting, driving business intelligence and informed decision-making.
  • Lead quality improvement projects, developing testing and training documents to enhance patient care and staff performance.
  • Manage special programs, including Endodontics and Orthodontics, ensuring seamless integration with our dental services.
  • Develop and implement plans for the dental department, driving growth, efficiency, and excellence.
  • Analyze operations and business practices to improve efficiency in patient scheduling, reducing wait times and enhancing the patient experience.
  • Serve as a liaison with outside agencies, maintaining documentation for preceptor and extern programs, and fostering partnerships that benefit our patients and staff.
  • Oversee development opportunities for dental support staff, ensuring they have the skills and knowledge needed to excel in their roles.
  • Commit to the CEO's Leadership Expectations, demonstrating leadership and collaboration as part of our Leadership Team.
  • Actively participate in Leadership Forum, presenting information and communicating messages to and from the department, driving alignment and progress.
  • Develop and maintain policies and procedures, ensuring compliance with regulatory requirements and organizational standards.
  • Collaborate with Human Resources in the hiring process, identifying and attracting top talent to join our team.
  • Develop and coordinate new hire onboarding process and continuous training programs for all staff within the department, ensuring a smooth transition and ongoing growth.
Requirements
  • Job duties require knowledge and training in the field of business, typically acquired through a Bachelor's Degree in Business Administration or related field.
  • Minimum 3 years of supervisory/leadership experience required, with a strong track record of success in managing teams and driving results.
  • 5 years of dental experience preferred but not required, with a deep understanding of dental operations and best practices.
  • Must have reliable transportation to travel between dental sites, provide documentation of auto insurance, and a valid driver's license.
Benefits
  • 401(k) retirement program with employer contribution.
  • Dental, Medical/Vision, Flexible Spending/Health Reimbursement, Life Insurance, and Disability Insurance.
  • 8.5 paid holidays per year and accrual-based (PTO) paid time off per MLCHC policy.


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