Senior Patient Support Operations Analyst

2 weeks ago


Des Moines, Iowa, United States OpenLoop Health Full time
Job Overview

OpenLoop Health is seeking a Senior Patient Support Operations Analyst to contribute to our dynamic Patient Support team. This position involves close collaboration with the Senior Director of Patient Support to enhance operational efficiency.

Key Responsibilities

The role encompasses a variety of tasks, including:

  • Data Management: Design and oversee data collection frameworks to guarantee precise and timely information for patient retention initiatives.
  • Performance Metrics Oversight: Develop and sustain a detailed metrics dashboard to evaluate performance and refine scheduling for the support unit.
  • Resource Allocation Optimization: Utilize data-driven insights to enhance scheduling and resource distribution, ensuring effective operations of the support team.
  • Reporting and Insights: Create regular reports and visual dashboards that deliver actionable insights to senior leadership, aiding in strategic decision-making.
  • Trend Identification: Analyze support data to recognize trends and patterns, forecasting future requirements and adapting to evolving demands.
  • Data Quality Assurance: Maintain the highest standards of data quality and integrity in all reporting and analytical tasks.
  • Cross-Department Collaboration: Partner with the support team, IT, and other relevant divisions to align data initiatives with organizational objectives.
  • Process Enhancement: Actively seek opportunities to refine data processes, reporting systems, and overall operational efficiency.
Qualifications
  • Bachelor's degree in Data Science, Statistics, Business Analytics, or a related discipline, or equivalent professional experience.
  • A minimum of 5 years in data analysis, ideally within a customer support or call center environment.
  • Proficiency in data analysis tools and software such as SQL, Excel, Tableau, or similar platforms. Familiarity with Zoho Analytics is a plus.
  • Strong analytical and problem-solving capabilities, with the ability to interpret complex datasets and deliver actionable insights.
  • Exceptional verbal and written communication skills, with the capacity to present data clearly to diverse stakeholders.
  • High attention to detail and accuracy in all work aspects.
  • Ability to collaborate effectively with cross-functional teams and manage multiple projects concurrently.
About OpenLoop Health

OpenLoop Health was co-founded with the vision of delivering healing anywhere. Our telehealth support solutions are designed to streamline care delivery for organizations providing meaningful virtual support to patients across a wide range of specialties.

Company Culture

At OpenLoop Health, we foster a relatively flat organizational structure that encourages innovation and idea-sharing. Our core values of Autonomy, Competence, and Belonging empower every team member to contribute and excel in their roles.



  • Des Moines, Iowa, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we are driven by a common mission - empowering individuals to excel in critical moments. Our commitment to safety is reflected in our innovative technologies that enhance the safety and security landscape. Our focus on creating the best solutions spans across mission-critical communication devices, AI-enhanced video...


  • Des Moines, Iowa, United States LCS Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Analyst to join our team at LCS. As a key member of our Community Finance team, you will be responsible for providing financial oversight and analysis to support the growth and success of our communities.Key ResponsibilitiesFinancial Analysis: Prepare and analyze financial reports, forecasts, and...


  • Des Moines, Iowa, United States Amada Senior Care Full time

    Join Our Team at Amada Senior CareAmada Senior Care is seeking dedicated, empathetic, and trustworthy caregivers to join our team. Our caregivers play a crucial role in delivering exceptional care and support to our clients.We are currently looking for Certified Nursing Assistants (CNAs) and Home Care Aides (HCAs) who are committed to upholding our high...


  • Des Moines, Iowa, United States Highmark Senior Living Full time

    Position OverviewAbout Highmark Senior LivingHighmark Senior Living is a premier management firm specializing in senior living facilities, headquartered in West Des Moines, IA. We oversee the daily operations and management services for Edencrest communities throughout Central Iowa, with a commitment to delivering exceptional care, innovative lifestyle...


  • Des Moines, Iowa, United States Highmark Senior Living Full time

    Position OverviewAbout Highmark Senior LivingHighmark Senior Living is a premier management organization specializing in senior living facilities. Based in West Des Moines, IA, we oversee the operational management and daily functions of Edencrest communities throughout Central Iowa. Our commitment is to deliver exceptional care, innovative lifestyle...


  • Des Moines, Iowa, United States Highmark Senior Living Full time

    Position OverviewAbout Highmark Senior LivingHighmark Senior Living is a prominent property management firm specializing in senior living, headquartered in West Des Moines, IA. We are dedicated to overseeing the daily functions and comprehensive management services for Edencrest communities throughout Central Iowa. Our mission is to deliver exceptional care,...


  • Des Moines, Iowa, United States WELLS FARGO BANK Full time

    About this Position:Wells Fargo is seeking a Senior Business Execution Administrator within the Human Resources division, focusing on Talent Management and Learning to enhance Enterprise Facilitation. For further details about this line of business, please refer to the external Careers Site.Key Responsibilities:Oversee the operational functions of a...


  • Des Moines, Iowa, United States MidAmerican Energy Full time

    Position OverviewThe Financial Accountant/Senior Financial Analyst plays a crucial role in ensuring compliance with state and federal regulations. This position involves the coordination of various financial filings and reports.Key ResponsibilitiesRegulatory Filings: Oversee the preparation of necessary filings to meet both state and federal...

  • Senior Credit Analyst

    2 weeks ago


    Des Moines, Iowa, United States CIBC Full time

    CIBC is seeking skilled professionals for the role of Senior Credit Analyst.Business Development Assistance: Support Relationship Managers by coordinating activities throughout the sales process and aiding in the attainment of growth objectives.Research & Analysis: Investigate potential business growth avenues through thorough research and prepare detailed...

  • Senior Credit Analyst

    2 weeks ago


    Des Moines, Iowa, United States CIBC Full time

    CIBC is seeking skilled professionals for the role of Senior Credit Analyst.Business Development Assistance: Support Relationship Managers by coordinating activities throughout the sales process and aiding in the attainment of growth objectives.Research & Analysis: Investigate potential business growth avenues through thorough research and prepare...


  • Des Moines, Iowa, United States Endress+Hauser Ltd Full time

    Senior Financial Analyst - Cost ManagementEndress+Hauser Ltd. is in search of a skilled Senior Financial Analyst specializing in cost management to enhance our finance team. This pivotal role will focus on managing customer billing processes, overseeing commission calculations, executing daily accounting functions, and facilitating the monthly financial...


  • Des Moines, Iowa, United States Principal Financial Group Full time

    Key Responsibilities As a Senior Analyst within the Corporate Strategy and Development division, you will be tasked with preparing, analyzing, and communicating financial and strategic insights to support executive decision-making and the execution of strategic initiatives. Your role will involve leveraging technical expertise to conduct financial research...


  • Des Moines, Iowa, United States Trinity Health Full time

    Employment Type:Full timeShift:Position Overview:The Senior Client Technology Support Specialist is responsible for overseeing a team of technology analysts and technicians. This role involves delegating tasks, managing workflow, and ensuring seamless collaboration among various IT departments. The specialist will lead initiatives related to the planning,...


  • Des Moines, Iowa, United States Wellmark Full time

    Job DescriptionWellmark is seeking a highly motivated and detail-oriented Data Analyst Intern to join our Technology & Experience Analytics team. As a Data Analyst Intern, you will have the opportunity to work with a wide range of complex data sources, including web/app utilization, IT labor and financials, claims, customer service, survey data, and more.Key...


  • Des Moines, Iowa, United States Federal Aviation Administration Full time

    The employee will perform a combination of routine and multiple and varying assignments under the general guidance of the Team Manager or more experienced analyst. Acts as an individual contributor and/or member of a team for projects/ programs within defined areas of responsibility. The Analyst will collect and analyze data to assist more experience...


  • Des Moines, Iowa, United States InnovitUSA Full time

    Job OverviewPosition Title: Information Security Operations AnalystLocation: RemoteInterview Process: Webcam Interview OnlyEmployment Terms: C2C, W2, and 1099This role is integral to the operations of the Security Operations Center (SOC) within InnovitUSA, supporting the organization's information security framework. The primary objective of this position is...


  • Des Moines, Iowa, United States Trinity Health Full time

    Employment Type:Full timeShift:Job Overview:POSITION OBJECTIVEThis role is responsible for overseeing a team of client technology analysts and technicians by delegating tasks, managing work queues, and coordinating activities across various TIS teams. The position involves directing projects within assigned responsibilities and providing expert analytical...


  • Des Moines, Iowa, United States Fidelity & Guaranty Life Insurance Company Full time

    Job OverviewPosition SummaryThe Annuity Reinsurance Operations Analyst plays a crucial role in ensuring precise and timely reporting for annuity reinsurance partners. This involves the preparation of journal entries and necessary settlement reports for annuity reinsurance agreements, along with a comprehensive understanding of these agreements.This role...


  • Des Moines, Iowa, United States Biogensys Full time

    Job OverviewWe are seeking a Cybersecurity Operations Analyst II to join our team at Biogensys.Position Summary:As a key member of the Security Operations Center, you will take charge of incident management processes, including the identification, assessment, and resolution of security incidents. Your role will involve overseeing the entire incident...


  • Des Moines, Iowa, United States Principal Financial Group Full time

    Position OverviewWe are seeking a committed professional with a strong work ethic to join our Enterprise Financial Planning & Analysis team at Principal Financial Group as a Financial Analyst III. Role Responsibilities:In this position, you will utilize your analytical skills, visualization techniques, and communication abilities to enhance our enterprise...