Patient Service Representative/Surgical Scheduler

4 weeks ago

Glen Ridge, New Jersey, United States Summit Health Inc Full time
About Our Company
We're a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you're part of our team, you become part of a compassionate community of people who work hard every day to make healthcare better for all. We're innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description
Essential Job Functions:
  • Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.
  • Answer the telephone promptly and deal with callers' needs expeditiously. Directs all calls appropriately, takes an accurate message, and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.
  • Schedules future appointments, tests, and completes referrals as ordered by the physician.
  • Maintains communication resources, i.e., on-call schedule, MD phone numbers, and beeper numbers.
  • Prepares charts for new patients, assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.
  • Requests medical records and performs chart preparation to provide the physician with all information needed for the visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from the electronic record if the chart is not available.
  • Reconciles encounters daily according to policy and guidelines.
  • Monitors supply inventory, completes, and directs requisitions for supplies, forms, equipment, or services.
  • Performs various clerical duties, including faxing, photocopying, filing, and mailings.
  • Obtains, verifies, and updates patient information; maintains confidentiality according to policies.
  • Accurately completes any/all necessary forms for the patients.
  • Respects patients' rights by knocking on the door, calling the patient by name, and identifying self before entering the patient's room.
  • Establishes and maintains a positive working relationship with physicians and nursing staff.
  • Protects the privacy and confidentiality of patients and employees.
  • Communicates any problems, equipment concerns, or issues promptly to the Nurse Manager.
General Job Functions:
  • Demonstrates a working knowledge of booking and scheduling inpatient, outpatient, and special procedures.
  • Arranges for specialty equipment/services.
  • Interacts with outside vendors/contracted services.
  • Demonstrates understanding of submission of necessary documents for hospital.
  • Verbalizes procedure for collection of pre-admission testing data.
  • Demonstrates a working knowledge of insurance and pre-certification requirements.
  • Arranges types and distributes schedule.
  • Maintains office supplies and equipment.
  • Provides training to other office staff.
  • Logs surgical procedures.
  • Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures.
  • Verbalizes customer service skills to alleviate patient anxiety.
  • Demonstrates customer service skills when communicating with peers.
  • Collates and submits information.
  • Communicates repair orders to appropriate personnel.
  • Demonstrates good judgment in scheduling procedure to increase physician productivity.
  • Demonstrates understanding of fire safety and emergency procedures.
  • Other job duties as required.
Education, Certification, Computer, and Training Requirements:
  • High School Graduate or GED required. Associate Degree preferred.
  • Heartsaver within 30 days of hire.
  • Previous PSR experience preferred. Previous office experience preferred.
  • Ability to communicate in English, both orally and in writing.
  • Must have excellent interpersonal and customer service skills.
  • Must have accurate computer data entry skills.
  • Must have the ability to organize and perform multiple tasks in a timely manner.
  • Knowledge of medical office and terminology preferred.
  • Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window-based environment preferred.
  • Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
Travel: Ability to commute to satellite offices as needed.

About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.

Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking, or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at Summit Health Inc

  • Patient Service Representative/Surgical Scheduler

    4 weeks ago

    Glen Ridge, New Jersey, United States Summit Health Inc Full time

    We are a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care.Our team of healthcare professionals serves millions of patients in traditional practices, patients' homes, and virtually through our operating companies.We are innovating value-based care and leveraging integrated applications,...

  • Scheduling Coordinator

    4 weeks ago

    Glen Ridge, New Jersey, United States Hackensack Meridian Health Full time

    About the Role:At Hackensack Meridian Health, we value our team members as the heart of our organization. As a Scheduling Coordinator, you will play a crucial role in scheduling appointments for patients, adhering to departmental policies, procedures, and guidelines.Key Responsibilities:Schedule appointments for patients in accordance with departmental...

  • Customer Service Representative

    4 weeks ago

    Basking Ridge, New Jersey, United States RMA Network Full time

    Customer Service Representative Job DescriptionRMA Network is seeking a highly skilled Customer Service Representative to join our team in Basking Ridge, NJ. As a key member of our customer service team, you will be responsible for managing a high volume of inbound calls and portal inquiries in a timely manner.Key Responsibilities:Manage high volume of...

  • Patient Services Coordinator

    4 weeks ago

    Basking Ridge, New Jersey, United States RMA Network Full time

    We are seeking a skilled Patient Services Coordinator to support our team at RMA Network. This role is responsible for maintaining patient satisfaction by answering phone calls, scheduling appointments, and responding to non-clinical requests.The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to work...

  • Patient Services Coordinator

    4 weeks ago

    Basking Ridge, New Jersey, United States RMA Network Full time

    We are seeking a skilled Front Desk/Patient Services Coordinator to support our team at RMA Network. This role is responsible for maintaining patient satisfaction by answering phone calls, scheduling appointments, and responding to non-clinical requests.The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to...

  • Patient Services Coordinator

    1 month ago

    Basking Ridge, New Jersey, United States RMA Network Full time

    Front Desk/Patient Services CoordinatorWe are seeking a highly skilled and organized Front Desk/Patient Services Coordinator to join our team at RMA Network in Basking Ridge, NJ.Key Responsibilities:Welcome and greet patients and visitors in a professional and composed manner.Answer patient phone calls and respond to non-clinical requests from patients and...

  • Massage Therapist

    4 weeks ago

    Glen Rock, New Jersey, United States Oasis Medical and Surgical Wellness Group, LLC Full time

    Job DetailsJob Title: Massage Therapist - Physical Therapy OfficeJob DescriptionWe are seeking a skilled Massage Therapist to join our team at Oasis Medical and Surgical Wellness Group, LLC. The ideal candidate will have experience in providing target massages to specific areas of the body and working collaboratively with Physical...

  • Travel Nurse RN Position in Glen Ridge, NJ

    4 weeks ago

    Glen Ridge, New Jersey, United States Travel Nurse Source Full time

    About the PositionWe are seeking a qualified NICU RN to join our team at Titan Medical Group in Glen Ridge, NJ. As a travel nurse, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality care to patients in need.Job Details* Location: Glen Ridge, NJ* Job Type: Traveler* Shift: Night (3x12)* Certifications:...

  • Surgical Veterinary Technician Position

    1 month ago

    Glen Rock, New Jersey, United States Veterinary Wellness Center Full time

    Job OpportunityWe are seeking an experienced Surgical Veterinary Technician to join our team at the Veterinary Wellness Center. Our state-of-the-art facility is equipped with the latest technology, including Surgical and Therapeutic Laser, Sevoflurane Anesthesia, Digital Radiographs, and Digital Dental Radiographs with a Dental Suite.The ideal candidate will...

  • Skilled Nursing Caregiver for Medically Fragile Patients

    1 month ago

    Glen Rock, New Jersey, United States Maxim Healthcare Service Full time

    At Maxim Healthcare Services, we offer a unique opportunity for skilled nursing caregivers to provide quality care to medically fragile patients in the comfort of their own homes. As a Private Duty Nursing caregiver, you will have the chance to make a meaningful difference in the lives of our patients and their families.Our ideal candidate will have...

  • Established OB/GYN Wanted for Thriving Medical Group

    4 weeks ago

    Glen Ridge, New Jersey, United States NP Now Full time

    Job OverviewNP Now is seeking an experienced OB/GYN physician to join our thriving medical group in Montclair, New Jersey.About the Position:Join a team of dedicated healthcare professionals in a busy practice settingEnjoy a high growth service area with opportunities for professional developmentParticipate in teaching and mentoring of FM residentsUtilize...

  • Occupational Therapist

    1 month ago

    Glen Ridge, New Jersey, United States LHC Group Full time

    Job Title: Home Health Occupational TherapistLHC Group is seeking a skilled Home Health Occupational Therapist to join our team in Glen Ridge, New Jersey.Job SummaryThe Occupational Therapist in Home Health is responsible for assessing and evaluating patient care needs related to functional status, activities of daily living, fine motor coordination, home...

  • Insurance Customer Service Representative

    4 weeks ago

    Glen Cove, New York, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As an Account Associate, you'll play a crucial role in assisting customers with their insurance needs. Your responsibilities will include:Providing accurate and timely information to customers regarding their...

  • Dental Hygienist Career

    1 month ago

    Glen Ridge, New Jersey, United States Quality Talent Group Full time

    About the JobWe are seeking a highly skilled Dental Hygienist to join our team at Nature Coast Dental Care. As a key member of our patient care team, you will be responsible for providing exceptional clinical care and patient advocacy.Key ResponsibilitiesDeliver high-quality dental hygiene services to patients, including routine cleanings and preventative...

  • Family Medicine Physician Assistant

    4 weeks ago

    Glen Ridge, New Jersey, United States Vanguard Medical Group Full time

    Job OverviewVanguard Medical Group is seeking a skilled Physician Assistant to join our team in Glen Ridge, NJ. As a key member of our primary care team, you will provide high-quality medical services to patients under the supervision of a physician.Responsibilities:Collaborate with physicians to identify and address patient care issues.Evaluate patient...

  • Insurance and Financial Services Professional

    4 weeks ago

    Basking Ridge, New Jersey, United States David Roy - State Farm Agent Full time

    Job DescriptionAs a State Farm Agent Team Member, you will play a key role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated and self-starting professional who thrives in a fast-paced environment and is interested in helping our customers manage the risks of everyday life, recover from the...

  • Home Health Physical Therapist Specialist

    3 weeks ago

    Glen Ridge, New Jersey, United States LHC Group Full time

    Job Title: Physical TherapistAbout the Job:We are seeking a skilled Physical Therapist to join our team at LHC Group in New Jersey. As a Physical Therapist, you will be responsible for evaluating and treating patients in their homes, providing personalized care and rehabilitation services to help them regain their independence and achieve optimal...

  • Physical Therapist

    4 weeks ago

    Glen Ridge, New Jersey, United States LHC Group Full time

    LHC Group is seeking a skilled Physical Therapist to provide ongoing therapy services in a senior living setting.Job RequirementsSpecialty: Physical TherapistDiscipline: TherapyDuration: OngoingEmployment Type: StaffAs a Physical Therapist with LHC Group, you will have the opportunity to build trusted relationships with patients, provide continuing education...

  • Travel Nurse RN

    4 weeks ago

    Glen Ridge, New Jersey, United States AHS NurseStat Full time

    AHS NurseStat is seeking a skilled Neonatal Intensive Care Unit RN for a Long Term Travel assignment. The ideal candidate will provide specialized care for critically ill newborns and collaborate with the healthcare team to ensure optimal patient outcomes.Key Responsibilities:Provide direct patient care to neonates in the intensive care unitCollaborate with...

  • Labor and Delivery Registered Nurse Position

    4 weeks ago

    Glen Ridge, New Jersey, United States Endevis Full time

    Job Title: Labor and Delivery Registered Nurse PositionAbout Us: Endevis is a leading healthcare staffing agency, committed to providing exceptional services to our healthcare partners and candidates. We strive to find the perfect match for each candidate's needs, pairing years of hands-on experience with excellent customer care.Job Summary: We are seeking a...