Parking Operations Director
3 days ago
Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.
We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.
Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.
Job Summary
The Parking Operations Director will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling.
Essential Responsibilities
- Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
- Work with the Supervisor frequently to stay close to the operation.
- Work at the busiest times including evenings, weekends, holidays while properly leading the team.
- Track hotel parking validations for reimbursement and integrity purposes.
- Understand and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
- Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
- Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
- Develop cohesive working relationships with the client's employees.
- Treat clients, team members and third-party vendors with courtesy, respect, and dignity.
- Practice preventative safety procedures daily as set forth by Evolution and the client.
- Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
- Manage uniform and ticket inventory.
- Adhere to Evolution's employment and payroll policies and procedures to limit exposure to employment claims and litigation.
- Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue.
Estimated salary range: $70,000—$75,000 USD.
Benefits
- Health, Dental, and Vision Insurance
- 401K with company match
- Employee Discounts with selected retailers
- Paid Time Off and Company Paid Holidays
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