Client Experience Representative

1 week ago


Clarence, New York, United States BankOnBuffalo Full time
Join Our Team:
At BankOnBuffalo, we value our employees and strive to provide a supportive work environment that fosters growth and success. As a Client Experience Representative, you will have the opportunity to make a meaningful impact on our clients' lives while developing your skills and expertise.

Key Responsibilities:
- Respond to client inquiries and resolve issues in a timely and professional manner
- Promote banking products and services, ensuring clients receive tailored solutions to meet their needs
- Collaborate with colleagues to achieve team goals, fostering a positive and inclusive work culture
- Stay up-to-date with industry trends and technological advancements, applying this knowledge to improve processes and enhance client experiences

Requirements:
- High school diploma or equivalent required; related experience and secondary education preferred
- Bilingual skills, fluent in English and Spanish preferred
- Ability to read, comprehend, and interpret documents; possess professional communication and interpersonal skills
- Proficiency in using telephone systems, computers, email, internet, and intranet software
- Ability to add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percent, and draw and interpret bar graphs

What We Offer:
- A competitive salary: $18.00 - $27.80 hourly
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Opportunities for professional growth and development, including training and mentorship programs
- Flexible work arrangements and paid time off, allowing for a healthy work-life balance

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