Customer Service Representative

3 weeks ago


Gunnison, Colorado, United States AdaptHealth Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at AdaptHealth. As a key member of our customer service team, you will play a vital role in ensuring that our patients receive exceptional care and support.

Key Responsibilities
  • Develop and Maintain Product Knowledge: Stay up-to-date on our products and services, and be able to answer customer inquiries with confidence.
  • Provide Exceptional Customer Service: Respond to customer calls and emails in a timely and professional manner, resolving issues and concerns in a fair and efficient way.
  • Process Orders and Documentation: Accurately process customer orders, verify documentation, and submit necessary paperwork to ensure seamless service delivery.
  • Insurance Verification and Authorization: Verify patient insurance coverage, obtain pre-authorization when required, and process physician orders to insurance carriers for approval and authorization.
  • Communication and Collaboration: Work closely with customer service and management teams to resolve customer complaints and issues, and communicate effectively with patients and healthcare providers.
  • Quality Assurance and Performance Metrics: Meet quality assurance requirements and key performance metrics, and actively participate in process improvements to enhance customer satisfaction and service delivery.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • Work Experience: One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management is preferred.
  • Senior Level Requirements: For senior-level positions, two years of work-related experience and one year of exact job experience are required.
About AdaptHealth

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.



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