Customer Service Representative

3 weeks ago


Gunnison, Colorado, United States AdaptHealth Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at AdaptHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, and other communication channels.
  • Process orders, verify insurance information, and obtain pre-authorization as needed.
  • Document all customer interactions and updates in our electronic medical records system.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Stay up-to-date on company products and services, as well as industry trends and developments.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least one year of experience in healthcare customer service, claims, billing, or a related field.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office and electronic medical records systems.
What We Offer

AdaptHealth is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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