Retail Sales Associate

1 day ago


Chicago, Illinois, United States Floor & Decor Holdings, Inc. Full time
Overview:
Floor & Decor Holdings, Inc. is a leading home decor retailer offering a wide selection of flooring and wall coverings. As a Cashier - Customer Service, you will play a crucial role in providing exceptional customer service to our valued customers.

Compensation: $16.40 USD per hour with higher starting pay available based on experience. We offer a competitive hourly wage that reflects the importance of this role in delivering outstanding customer experiences.

About the Job:
The Cashier - Customer Service is the first point of contact for many customers, and as such, must provide top-notch customer service while efficiently processing transactions. This role involves:
  1. Greeting every customer in a helpful and courteous manner.
  2. Connecting with customers, asking about their projects, recommending products, and exciting customers about their purchase.
  3. Providing above-and-beyond customer service and exceeding customer expectations.
  4. Demonstrating and understanding compliance with the company's safety processes.
  5. Acting and working in a manner consistent with the company's core values.
  6. Processing customers at checkout using the point-of-sale system.
  7. Processing customer refunds and exchanges according to established guidelines.
  8. Opening and closing registers.
  9. Following established cash, check, and credit card acceptance procedures.
  10. Answering the telephone according to company guidelines.
  11. Stocking, tagging, and displaying merchandise as required.
  12. Creating price tags and merchandise signs.

Requirements:
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Potential travel to other stores for support.


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