Document Specialist
1 week ago
Job Summary:
Tidal Basin Group seeks a skilled Document Specialist to join our team in Citrus County, FL. As a Document Specialist, you will be responsible for supporting disaster recovery efforts by performing data entry, uploading documents, and managing cases in conformance with program requirements and guidelines.
Key Responsibilities:
Performing data entry and uploading documents within the applicable systems of record
Managing cases in conformance with program requirements and guidelines
Collecting and reviewing documents and applicant information
Advising and explaining program policies, rules, and forms to applicants
Collecting and verifying information and/or documents from applicants
Sending, receiving, analyzing, and processing electronic and hard copy correspondence, documents, and forms
Answering calls received through the call center and providing customer service within the call center environment
Responding to phone calls, and/or emails about program requirements and the status of applications
Attending all meetings as required
Requirements:
Bachelor's degree in social services or related field preferred
2 years of work experience in disaster recovery, housing support services or programs, social services, or case management preferred
Bilingual language skills in English/Spanish are a plus
Work Environment:
Citrus County, FL
Tidal Basin Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.
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