Document Specialist

3 weeks ago

Inverness, Florida, United States Tidal Basin Full time
Job Title: Document Specialist - Travel

Tidal Basin is seeking a highly skilled and detail-oriented Document Specialist - Travel to join our team. As a key member of our disaster recovery program, you will be responsible for providing exceptional customer service to applicants while coordinating necessary services and resources to address their needs.

Job Summary:

The Document Specialist - Travel will work closely with applicants to collect and review documents, manage cases, and provide guidance on program policies and procedures. This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Support the project in a remote or onsite environment, Monday – Friday, excluding Holidays.
  • Perform data entry and upload documents within the applicable systems of record.
  • Manage cases in conformance with program requirements and guidelines.
  • Collect and review documents and applicant information.
  • Advise and explain program policies, rules, and forms to applicants.
  • Collect and verify information and/or documents from applicants.
  • Sending, receiving, analyzing, and processing electronic and hard copy correspondence, documents, and forms.
  • Answering calls received through the call center and providing customer service within the call center environment.
  • Responding to phone calls, and/or emails about program requirements and the status of applications.
  • Attending all meetings as required.
Requirements:
  • Excellent verbal, interpersonal, and written communication skills.
  • Exceptional ability to articulate details in a manner understandable to a variety of individuals over the phone and via email.
  • Ability to work successfully with a diverse pool of applicants.
  • Team player with experience in multi-tasking, organizing, and prioritizing work in a fast-paced environment.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel) and ability to learn new software and database/management information systems.
Preferred Qualifications:
  • Bachelor's degree in social services or related field.
  • 2 years of work experience in disaster recovery, housing support services or programs, social services, or case management.
  • Bilingual language skills in English/Spanish are a plus.

Tidal Basin is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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