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Client Relations Specialist in Insurance

2 months ago

Mooresville, North Carolina, United States Sally Brooks - State Farm Agent Full time
Position Overview

Benefits Include:

  • 401(k) matching contributions
  • Performance-based bonuses
  • Competitive compensation package
  • Flexible working hours
  • Paid time off
  • Opportunities for training and professional development

ROLE SUMMARY:
As a Client Relations Specialist at Sally Brooks - State Farm Agent, you will play a crucial role in delivering outstanding customer experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and commitment to assisting clients will make you an invaluable asset. You will advance your career by addressing client inquiries, collaborating with fellow team members, and proactively identifying the needs of the community we serve.


We are eager to connect with individuals who embody a customer-centric approach and possess the empathy we seek in our team members. We foresee numerous opportunities for internal advancement for candidates who demonstrate strong motivation and a sales-oriented mindset.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Utilize a customer-focused, needs-based assessment to inform clients about their insurance choices.
  • Employ effective communication skills to meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong dedication to customer service excellence.
  • Able to connect with clients, address their inquiries, and anticipate their requirements.
  • Outstanding communication skills for assisting clients and collaborating with team members.
  • Proactive approach to problem-solving.

ADDITIONAL BENEFITS:

  • Hourly compensation plus commission and bonuses.
  • Opportunities for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Health insurance benefits.
  • Valuable experience for career development.

Flexible work-from-home arrangements are available.