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Senior Human Factors Operations Specialist
2 months ago
At Intuitive, we are united behind our mission: to revolutionize minimally invasive care through innovative technology and collaboration. We are seeking a highly skilled Senior Human Factors Operations Specialist to join our team.
Job Summary:The Senior Human Factors Operations Specialist will play a critical role in managing logistics for the Human Factors Operations Team, lab equipment, systems, and spaces. This individual will interface frequently with key stakeholders to deliver high-quality customer engagements and maintain good relationships with internal and external partners and customers.
Key Responsibilities:- Assist in managing the Human Factors lab and other associated labs, including Intuitive products and synthetic dry models in a simulated procedure room.
- Coordinate and perform system and product transportation and set-up.
- Maintain inventory of equipment, including systems, instruments, and accessories, and third-party equipment.
- Facilitate shipment and installs of equipment at domestic and international lab spaces.
- Train teams on safe and proper use of equipment in lab.
- Clean and sterilize instrumentation as needed.
- Maintain laboratory records and tracking systems.
- Perform and/or coordinate maintenance activities for lab equipment, including system troubleshooting, inspections, preventive maintenance, software updates, and upgrades of Intuitive products, and troubleshooting of video equipment and other 3rd party lab equipment.
- Proven administrative and organizational skills.
- Minimum BA/BS.
- Minimum 5-7 years experience in project coordinator, lab technician, or comparable roles.
- Must be able to lift 50 lbs.
- Experience in medical device, hospital setting, or similar regulated industry.
- Ability to interface with customers in a highly professional manner.
- Ability to work with and across various cross-functional groups and all levels of management within the organization.
- Excellent collaboration skills and ability to escalate issues as needed.
- Ability to handle Operations issues in an ever-changing environment with a customer-focused attitude.
- Impeccable written and verbal communication skills.
- Detail-oriented and can adhere to deadlines.
- Constantly strive to find opportunities to improve processes.
- Thrive in a dynamic, fast-paced, high-energy environment.
- Desire to have an impact and feel passionate about the work that you do.
- Constantly looking to learn more.
- Never sedentary or indifferent.
- Ability to travel up to 25%.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. We are an Equal Employment Opportunity Employer and provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.
