IT Support Specialist
1 week ago
Wm. T. Burnett is seeking a skilled IT Help Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.
Responsibilities:- Provide help-desk and email support for local and off-site users
- Maintain current knowledge of the Windows 10 environment; networking; access technologies
- Install and maintain workstations, printers, switches, routers, Wi-Fi access points, battery backups, and cabling
- Install new software and software upgrades as needed
- Work with hardware and software customer support service organizations as required to resolve problems
- Maintain user workstation operating system updates and virus protection applications and their deployment
- Apply diagnostic techniques to identify problems; perform root-cause analysis; and recommend permanent solutions
- Assist in the administration of remote user workstations and resolution of remote connectivity issues as needed
- Participate in special projects as needed
- Support 3rd party software packages as needed
- Share technical and functional expertise with other members of the IT team
- Attend training sessions, read instructional manuals, and read industry periodicals to maintain a current understanding of the various production operating systems and software
- Occasionally work during non-business hours to perform maintenance and installations
- Associates Degree in a related technical discipline or the equivalent combination of education, technical certifications, training, and work experience
- At least 2 years of relevant technical experience supporting helpdesk operations
- Experience providing technical support for computer hardware, networks, account administration, and office automation software via telephone
- Hands-on experience creating, updating, and deploying OS images
- Good understanding of computer systems, mobile devices, and other tech products
- Installation and management of routers, switches, and other network equipment
- Ability to work with minimal supervision
- Excellent communication and customer service skills
- Practical experience in testing and installing third-party software products
- Experience supporting Microsoft Office products
- Experience in supporting mobile devices such as Android, iPhones, and other similar technologies
Wm. T. Burnett is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
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