Theatre Operations Manager

2 weeks ago


Pickerington, Ohio, United States Marcus Theatres Full time
Job Summary

As a Shift Lead at Marcus Theatres, you will play a crucial role in ensuring exceptional guest service experiences. You will provide support to management, communicate goals and objectives to associates, and assist with various tasks such as coaching, training, and policy enforcement.

Key Responsibilities
  • Conduct pre-shift meetings to communicate goals and objectives to associates
  • Assist management in repositioning team members during peak periods and according to show schedules
  • Process voids, refunds, and loyalty points for guest service reasons
  • Reboot terminals to ensure scanning is 100% operational
  • Be the first point of contact for guest concerns
  • Help maintain the quality of daily operations by meeting Best In Class benchmarks
  • Assist with projects such as seat repair, training, inventory, and financial goal planning/execution
Requirements
  • Possess strong interpersonal, verbal, and written communication skills
  • Willing and motivated to learn new skills, tasks, and software systems
  • Minimum six (6) months experience in the theatre industry
Work Environment

The work environment is moderate to high noise level with occasional loud environments. Wearing a face mask is required during scheduled working hours.



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