Customer Success Manager

2 weeks ago


Pickerington, Ohio, United States Telsource Full time

As a key member of our team, you will be responsible for ensuring the successful outcomes of our clients. This will involve acting as a client advocate and a point of escalation for client service delivery needs.

You will work closely with cross-functional teams to ensure the relationship and services levels are achieved. This will include providing guidance to operational teams to ensure clients have an exceptional experience with our technology solutions and that contractual obligations are met.

You will be responsible for holding clients accountable for their responsibilities, scope, and expectations of their agreement or project. You will also identify, capture, and communicate operational risks, insights, opportunities, and efficiencies.

You will partner with assigned support resources to capture important client data and conduct analyses to identify issues and track progress against the client's business outcomes.

You will educate the operational team on how clients utilize our services in support of their business and provide technical support or training on our products.

You will build relationships across the client's organization to confirm the right level of participation across Customers IT and Business to drive success and achieve the client's outcomes.

You will maintain and improve CSAT through optimizing service quality and end-to-end client experience.

You will use operational health and KPIs to identify and communicate risks and insights to the client and senior leadership.

You will provide executive-level communication for critical business-impacting events, account updates, and service improvement plans.

You will deliver, execute, and monitor service improvement plans across all operational delivery.

You will collaborate with Account Executives to build a strong account plan and coordinate to effectively manage client relationships, strategic outcomes, opportunities, and manage the client's overall contractual relationship.

You will manage critical client issues/incidents via an ITSM-based approach, communicating the client's expectations, and ensuring coordination across the team to deliver.

You will assess account performance through our Client Health Dashboard and work across teams to manage client challenges and deliver high-quality service to each client.

You will act as a product advocate and provide guidance and recommendations to clients, strengthening the relationship as well as exceeding expectations.

You will establish and lead operational meetings focused on ITSM governance and SLA adherence.



  • Pickerington, Ohio, United States Telsource Full time

    As a key member of the Telsource team, you will play a critical role in driving customer success and growth. The Customer Success Manager is responsible for owning the outcomes and relationship with assigned clients, ensuring exceptional service delivery and meeting contractual obligations.To excel in this role, you will need to possess a strong...


  • Pickerington, Ohio, United States Telsource Full time

    Job Title: Customer Success ManagerAs a key member of our team, you will be responsible for ensuring the successful outcomes of our clients. This role requires a strong understanding of client needs and the ability to translate those needs into action with our support resources.Key Responsibilities:Coordinate internally with cross-functional teams to ensure...

  • Assistant Manager

    2 weeks ago


    Pickerington, Ohio, United States Zettler Hardware and Garden Full time

    Job OverviewZettler Hardware and Garden is seeking a highly motivated and customer-focused Assistant Manager to join our team. As a key member of our store management team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and contributing to the overall success of our business.Key ResponsibilitiesProvide...


  • Pickerington, Ohio, United States Vonnie McDonald - State Farm Agent Full time

    Job OverviewAs a valued member of the Vonnie McDonald - State Farm Agent team, you will play a crucial role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity...


  • Pickerington, Ohio, United States Planet Fitness Full time

    Job SummaryThis is a full-time position that requires working one weekend day, with a shift from 2pm to 10pm. The successful candidate will provide exceptional customer service to members, prospective members, and guests.Key ResponsibilitiesGreet members, prospective members, and guests with a friendly and welcoming attitude.Handle front desk activities,...


  • Pickerington, Ohio, United States Packaging Corporation of America Full time

    Job SummaryThe Senior Customer Service Representative is responsible for providing exceptional service to customers, responding to inquiries, and resolving complaints. This role requires strong communication skills, analytical abilities, and a commitment to meeting customer needs.Key ResponsibilitiesRespond to customer inquiries regarding product...


  • Pickerington, Ohio, United States First Tek Full time

    Job Summary:As a Customer Service Representative at Cenergy, you will be responsible for analyzing orders, discussing with sales teams and customers, and entering and confirming orders within established deadlines. You will also be responsible for managing disputes and complaints, interacting with sales, finance, and supply chain teams, and taking part in...

  • Retail Sales Associate

    2 months ago


    Pickerington, Ohio, United States AAA Club Alliance Full time

    About the RoleWe are seeking a highly motivated and results-driven Retail Sales Associate to join our dynamic team at AAA Club Alliance. As a key member of our sales team, you will play a vital role in delivering exceptional service to our members while promoting AAA products and services.Key ResponsibilitiesSales Excellence: Consistently up-sell and...


  • Pickerington, Ohio, United States Planet Fitness Full time

    Planet Fitness **Job Summary:** As a Customer Service Associate at Planet Fitness, you will be the face of our brand, providing exceptional service to our members and guests. **Key Responsibilities:** * Greet members, prospective members, and guests, and provide a warm and welcoming experience * Handle all front desk related duties, including membership...


  • Pickerington, Ohio, United States Crossfire Consulting Full time

    Job SummaryWe are seeking an experienced Agile IT SDLC Project Manager to join our team at Crossfire Consulting. The successful candidate will be responsible for leading IT projects and portfolios, managing cross-functional teams, and driving Agile methodologies.Key ResponsibilitiesEstablish and maintain IT project and portfolio management processes,...


  • Pickerington, Ohio, United States MW Industries Full time

    Job Summary:The Customer Service Project Coordinator will serve as the primary point of contact for key customers, fostering strong relationships and driving lead generation opportunities. This role will provide critical support to the Customer Service and Sales teams, ensuring seamless order entry and quick issue resolution.Key Responsibilities:• Liaise...


  • Pickerington, Ohio, United States MW Industries Full time

    Job SummaryThe Customer Service Project Coordinator will serve as the primary point of contact for key customers, fostering strong relationships and driving lead generation. This role will provide critical support to the Customer Service and Sales teams, ensuring seamless communication and issue resolution.Key Responsibilities• Liaise with key customers to...


  • Pickerington, Ohio, United States Actalent Full time

    Quality Control Manager OpportunityFantastic opportunity for a Quality Control Manager to join a growing nutraceutical company!About the Role:Provide strategic input and regulatory advice to project teams and development programs, including new product development and changes to existing products.Oversee the performance, practices, and procedures of the...


  • Pickerington, Ohio, United States Jana Dellaflora - State Farm Agent Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Receptionist to join our team at Jana Dellaflora - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, managing appointment scheduling, and supporting the team with various administrative tasks.Key ResponsibilitiesGreet clients...

  • Pharmacy Manager

    2 weeks ago


    Pickerington, Ohio, United States CVS Health Full time

    Pharmacy Manager Job DescriptionCVS Health is seeking a highly skilled Pharmacy Manager to join our team. As a Pharmacy Manager, you will be responsible for leading and directing a team of pharmacy staff, including pharmacists and technicians, to ensure the delivery of exceptional patient care and services.The ideal candidate will have a strong background in...


  • Pickerington, Ohio, United States Raising Cane's Full time

    Overview:Raising Canes is a rapidly growing company that serves only the best tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile.We are constantly striving to raise the bar. The future for Raising Canes is growth focused and were on the path to being one of the top...


  • Pickerington, Ohio, United States Pristine Telecommunications Full time

    We are seeking a highly motivated and goal-driven Telecommunications Customer Service Representative to join our team at Pristine Telecommunications. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complaints and questions, and assisting with the order and sign-up process.Responsibilities:Meet and...


  • Pickerington, Ohio, United States Planet Fitness Full time

    Job SummaryThis is a full-time position that requires working one weekend day. The shift is from 2pm to 10pm.Key ResponsibilitiesMember Engagement: Greet members, prospective members, and guests by providing exceptional customer service.Front Desk Operations: Handle all front desk-related activities, including answering phones, checking IDs and member...


  • Pickerington, Ohio, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a high level of productivity.Key ResponsibilitiesOpens and closes the store in the absence of store management,...

  • Financial Manager

    4 days ago


    Pickerington, Ohio, United States Mitchell Martin Full time

    We are seeking a seasoned accountant with a strong background in taxation to fill the role of Tax Manager at Mitchell Martin. In this position, you will oversee the tax return preparation for a diverse client base, ensuring accuracy and compliance with all relevant Internal Revenue Service (IRS) regulations. Key responsibilities include researching and...