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Retail Manager

2 months ago

Vienna, Virginia, United States Michaels Arts and Crafts Full time
Job Summary

We are seeking a highly skilled Retail Manager - Customer Experience Leader to join our team at Michaels Arts and Crafts. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving sales growth.

Key Responsibilities
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure all front-end policies and procedures are followed, and achieve key performance indicators (KPIs) and manage team performance.
  • Plan and execute class and in-store events in accordance with Company programs.
  • Lead omnichannel processes and manage shrink and safety programs.
  • Assist with cash reconciliation, bank deposits, and inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
  • Train, observe, and coach the customer experience team to achieve results and support Talent Development.
  • Serve as Manager on Duty (MOD) and interact with customers in a positive and respectful manner.
  • Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • Cross-train in Custom Framing selling and production.
Requirements
  • Retail management experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
What We Offer

At Michaels, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a fun and inclusive work environment.

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required, please contact Customer Care at 1-800-MICHAEL.