Retail Key Holder

4 days ago

Vienna, Virginia, United States Shinola- Retail Full time
About Shinola

Shinola is a luxury design brand committed to crafting high-quality, handcrafted goods that are built to last. Our mission is to create products that inspire our customers to live well, with confidence and joy, in a style that is uniquely their own.

Job Summary

We are seeking a highly motivated and experienced Retail Key Holder to join our team at Shinola. As a Retail Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of store operations.

Key Responsibilities
  • Guest Experience
    • Exceed revenue targets and build relationships by providing consistent guest experiences to each guest, exhibiting hospitality in every interaction, and executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love, and Community Building.
    • Participate in monthly product knowledge, operational, and guest service training.
    • Facilitate guest repairs.
  • Experience Leader
    • Lead experience standards in our stores and ensure consistency with each guest experience with the brand through coaching and developing based on development levels.
    • Leverage KPIs to motivate team and drive performance.
  • Customer Relationship Management
    • Utilize Sales Force to maintain customer relationships through in-depth information capture and maintain detailed client profiles, building long-term relationships.
    • Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
    • Maintain a proactive selling culture that focuses on building long-term relationships in relation to the company's brand values.
  • Human Resources
    • Utilize the company's outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
  • Operations
    • Control expenses.
    • Complete tasks in a timely manner.
    • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
    • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations, and RTVs.
    • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
    • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.
Qualifications
  • High School Diploma.
  • 1+ years of specialty retail leadership experience.
  • Strong organizational skills.
  • Strong written and verbal communication skills.
  • Excellent at relationship building/networking experience.
  • Critical thinker.
Total Rewards Program
  • Compensation type: hourly.
  • Compensation: Compensation can be negotiated based on previous experience and qualifications.
  • Bonus eligibility: Potential monthly bonus based on store financial performance. Employee hiring referral bonus.
  • Paid Time-off: 10 Corporate Holidays, 15 Vacation days (accrued), 2 Volunteer days.
  • Benefits: Medical, dental, and vision - click here to view our full package (for employees working more than 20 hours). 401k with company match. Employee assistance program. Pet Insurance. Merchandise discounts. Complimentary employee watch.

At Shinola, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

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