Special Projects Manager

2 weeks ago

Lansing, Michigan, United States Limbach Facility Services Full time
About the Role

We are seeking a highly skilled and experienced Special Projects Manager to join our team at Limbach Facility Services LLC. As a key member of our operations team, you will be responsible for managing work for a specific group of building owner accounts in accordance with annual operating and growth objectives.

Key Responsibilities
  • Assume responsibility for achievement of individual sales and operational gross profit goals.
  • Proactively manage accounts by dedicating 100% of time to selected and assigned mission-critical MEP accounts.
  • Makes routine customer visits daily and/or weekly for regular interaction and customer attention.
  • Develops excellent customer relationships by positioning the company as the first call, go-to trusted source for operational maintenance and improvement of customers' mechanical systems.
  • Proactively analyzes mechanical systems to develop repair, replacement, upgrade, or retrofit recommendations for customers, and presents findings/estimates to the customer with the goal of closing a sale and providing excellent customer service.
  • Understands customer spending habits and approval limits and is skilled at pricing and presenting proposals accordingly.
  • Manages small teams of technical field personnel prepared to respond quickly to pressing on-demand emergency needs, scheduled repairs, replacements, and/or planned projects with professionalism and efficiency.
  • Plans and manages work with a unique understanding of the customer's ongoing operations in mind resulting in minimal disruption to the customer's business objectives.
  • Partners with the service coordinator and/or field operations staff to plan out daily and weekly manpower needs to support the customers.
  • Understands the company's capabilities and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch's full suite of sales offerings.
  • Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects Managers, Area Service Managers, and major project operations teams to ensure client needs are met.
  • Promptly reviews work on site, performs material, labor, and equipment take-offs, writes bid scope proposals, and submits for acceptance and approval.
  • Prepares project booking documents allowing for efficient cost management.
  • Manages costs by promptly expediting materials, equipment, and parts in a timely and cost-effective manner.
  • Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.
  • Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
  • Participates in strategic account planning exercises to increase recurring revenue from captive accounts.
  • Trains and develops new SPD management and field supervisory personnel as required.
Requirements
  • 5+ years of hands-on, industry-specific experience.
  • Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
  • Strong computer skills, including proficiency with Microsoft Office (Excel in particular) or equivalent Google Applications.
  • Capacity to leverage interpersonal skills to develop and enhance business relationships.
  • Ability to travel locally up to 50% of the time.
Preferred Qualifications
  • Bachelor's Degree or Previous experience in technical skilled trades execution, most notably hydronic and plumbing system installation, service, or maintenance.
  • Demonstration of both sales and operational experience.
  • Self-Starter who is looking to solve problems and create solutions directly with customers.
  • Familiarity with back-of-house facilities maintenance staff personnel and operations.
Conduct Standards
  • Maintains appropriate Company confidentiality at all times.
  • Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
  • Cultivates and promotes the "Hearts & Minds" safety culture.
  • Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).
Work Environment

This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.

Work tasks necessitate travel to local building facilities, which means intermittent exposure to the conditions typically associated with a construction work site or retrofit style work.

Physical Demands

In performing the duties of this job, the incumbent is regularly required to walk, talk, stand, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.

This is considered a sedentary work position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

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