Customer Service Professional

3 weeks ago


East Hanover, New Jersey, United States Russo Bros. & Co. Full time
About Russo Bros. & Co.

Russo Bros. & Co., a member of the Len the Plumber Heating and Air Family of Companies, is seeking a highly skilled Customer Service Representative to join its team in New Jersey.

The ideal candidate will possess excellent communication skills, a strong self-accountability mindset, and the ability to work independently and as part of a team.

This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work.

We are looking for a talented professional who can provide exceptional customer service, resolve issues efficiently, and contribute to the department's success by meeting and exceeding performance objectives.

Key Responsibilities
  • Handle high-volume customer calls with a sense of urgency while providing superior customer service
  • Establish and build long-term customer relationships
  • Communicate effectively with Dispatch and Service teams
  • Convert customer requests into booked appointments that meet or exceed expectations
  • Capture and distribute customer concerns to the appropriate service team(s)


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