Support Analyst

2 months ago


Colonial Heights, Virginia, United States Serigor Inc Full time

Job Title: Support Analyst - Technical Services (Onsite)

Location: Colonial Heights VA

Duration: 12+ Months

Job Overview:


Proficient in utilizing Microsoft Desktop applications, including but not limited to Windows, Outlook, SharePoint, MS Office Suite, and MS Teams.

Expertise in managing wireless devices. Exceptional communication skills, both verbal and written, with a strong focus on customer service and a "customer-first" mindset. This role is dedicated to providing agency-specific end-user assistance across the Richmond District.

Responsible for troubleshooting, managing problems, and escalating issues to ensure timely resolution and effective communication of solutions to customer inquiries.

Address hardware and software challenges.

Required Skills:

Skill / Experience RequirementProficient in Microsoft Desktop applications, including but not limited to Windows, Outlook, SharePoint, MS Office Suite, and MS Teams.

Required: 6 MonthsExperience in troubleshooting tools and managing desktops and wireless devices.
Required: 6 MonthsStrong customer service skills with a "customer-first" approach.

Required: 6 MonthsAbility to communicate effectively, both verbally and in writing, with individuals and groups.
Required: 6 Months

Responsible for troubleshooting, managing problems, and escalating issues to ensure timely resolution and effective communication of solutions to customer inquiries.

Required: 6 MonthsFamiliarity with computer/mobile device applications and their functionality in an enterprise setting. Experience in creating training documentation.
Highly Desired: 6 MonthsAbility to lift equipment weighing up to 25 pounds.
Required: 6 Months

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