Support Analyst
2 months ago
Job Title: Support Analyst - Technical Services (Onsite)
Location: Colonial Heights VA
Duration: 12+ Months
Job Overview:
Proficient in utilizing Microsoft Desktop applications, including but not limited to Windows, Outlook, SharePoint, MS Office Suite, and MS Teams.
Responsible for troubleshooting, managing problems, and escalating issues to ensure timely resolution and effective communication of solutions to customer inquiries.
Address hardware and software challenges.Required Skills:
Skill / Experience RequirementProficient in Microsoft Desktop applications, including but not limited to Windows, Outlook, SharePoint, MS Office Suite, and MS Teams.
Required: 6 MonthsExperience in troubleshooting tools and managing desktops and wireless devices.
Required: 6 MonthsStrong customer service skills with a "customer-first" approach.
Required: 6 Months
Responsible for troubleshooting, managing problems, and escalating issues to ensure timely resolution and effective communication of solutions to customer inquiries.
Required: 6 MonthsFamiliarity with computer/mobile device applications and their functionality in an enterprise setting. Experience in creating training documentation.Highly Desired: 6 MonthsAbility to lift equipment weighing up to 25 pounds.
Required: 6 Months
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