Financial Services Specialist
4 weeks ago
Pride Global and Russell Tobin & Associates are seeking a skilled Change Management Specialist to join their team in Minneapolis, MN. This role involves providing exceptional customer service and support to commercial banking customers.
Key Responsibilities:
- Act as the primary contact for commercial banking customers utilizing Treasury Management platforms.
- Maintain and expand customer relationships by providing overall customer support services.
- Identify potential problems and compliance issues, and work to maximize client satisfaction.
- Develop a working knowledge of assigned areas and accounts through frequent client contact and execution of standard departmental procedures.
- Support customers in navigating Treasury Management products, including all online platforms.
Requirements:
- Associate degree or equivalent work experience.
- Three to five years of experience in the financial services industry.
Preferred Skills:
- Excellent verbal, written, and interpersonal communication skills.
- Outstanding customer service and problem resolution skills.
- Proficient computer skills, especially Microsoft Office applications.
- Experience with department-specific systems.
- Advanced knowledge of departmental and bank products and services.
- Technical support and/or co-browse skills.
About Us:
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We provide tailored and swift sourcing solutions to help connect top talent with companies. As a certified minority-owned business, we are committed to creating a diverse environment and are proud to be an equal opportunity employer.
We offer eligible employees comprehensive healthcare coverage, supplemental coverage, 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
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