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The Holiday Inn Express Woodbridge is on the lookout for dedicated customer service experts to fill the role of Front Desk Agent. This position is ideal for individuals who excel in dynamic settings and are passionate about enhancing guest experiences through exceptional service.
Key Responsibilities- Exhibit a proactive attitude and possess outstanding communication abilities in a prominent and essential position.
- Assist guests with the check-in and check-out processes, as well as manage reservations efficiently.
- Address guest inquiries and resolve any concerns promptly, courteously, and effectively.
- Work collaboratively with team members and other hotel departments to foster a positive workplace atmosphere.
- Go above and beyond to ensure guests feel welcomed, informed, and well-cared for throughout their stay.
- Familiarity with Opera software is advantageous.
- *Flexibility to work various shifts, including nights, weekends, and holidays, is essential.*
- Strong commitment to providing excellent customer service.
- Ability to thrive in a fast-paced environment.
- Willingness to adapt to a variety of shifts.