Client Success Specialist

1 week ago


Allentown, Pennsylvania, United States Paychex Full time
Job Title: Client Success Specialist

We are seeking a highly motivated and detail-oriented Client Success Specialist to join our team at Paychex. As a key member of our support team, you will provide exceptional customer service to clients utilizing our web-based portal or mobile app for payroll services.

About the Role:
This is a full-time position working Monday-Friday, 8 am - 5 pm. In this role, you will deliver quality service and support to our clients, ensuring their payroll needs are met efficiently and effectively.

Responsibilities:
- Provide top-notch customer service to clients via phone, email, or chat
- Assist clients with using our web-based portal or mobile app for payroll services
- Troubleshoot issues and resolve client concerns in a timely manner

Requirements:
- High school diploma or equivalent required; degree preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong analytical and problem-solving skills

What We Offer:
- Competitive salary: $52,000 - $62,000 per year
- Opportunities for growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package including medical, dental, and vision insurance

How to Apply:
Please submit your resume and cover letter to us.

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